Samantha Martinez
Anaheim,CA
Summary
Versatile Patient Navigator looking to continue growing within this company. Thrive in fast-paced environments and maintain calm in challenging situations. With 5 years of experience and growth with Planned Parenthood and ready to move into a new position.
Overview
9
9
years of professional experience
Work History
Care Manager
CHOC Children's Hospital
01.2023 - Current
- Coordinated referrals to specialists, hospitalizations, ER Visits and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Case Manager - Patient Navigator
Planned Parenthood
12.2021 - Current
- Assist out of state patients who face financial challenges while seeking care in California
- Coordinate flight, hotel and ground transportation assistance
- Identify care needs of individual patients and coordinate responses based on physician advice, insurance limitations and procedural costs.
LEAD Administrative Medical Assistant
Planned Parenthood Of Orange And San Bernardino Counties
11.2017 - 12.2021
- Responsible for clinic management when no manager was on site
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
Supervisor
Dodger Stadium
01.2015 - 03.2018
- Monitored work flow for over 40 employees
- Assisted managers in resolving customer concerns
- Observed and evaluated employees in work procedures to ensure quality standards and service
Education
Certified Medical Assistant - Medical
Taller San Jose
Anaheim, CA07.2017
High School Diploma - undefined
Loara High School
Anaheim, CA2014
Skills
- Bilingual - English and Spanish
- Flow Facilitation
- Safety understanding
- Staff management
- Customer service
- Business administration
- Team leadership
- Training and Development
Timeline
Care Manager
CHOC Children's Hospital
01.2023 - Current
Case Manager - Patient Navigator
Planned Parenthood
12.2021 - Current
LEAD Administrative Medical Assistant
Planned Parenthood Of Orange And San Bernardino Counties
11.2017 - 12.2021
Supervisor
Dodger Stadium
01.2015 - 03.2018
Certified Medical Assistant - Medical
Taller San Jose
High School Diploma - undefined
Loara High School
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