Samantha Martinez
El Paso,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate employee with strong organizational skills. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Public Safety Communicator
El Paso Fire Department
2019.03 - Current
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
- Assisted in the development of new dispatcher training programs, resulting in more efficient onboarding processes.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
- Coordinated multi-agency responses to large-scale emergencies, ensuring seamless collaboration between agencies for optimal outcomes.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Reduced response times for critical incidents by maintaining clear communication channels with responding units.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Provided on-the-job training and coaching to develop new dispatchers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Boosted dispatcher performance by developing comprehensive training programs that emphasized critical thinking and decision-making skills.
- Facilitated teamwork among dispatchers by encouraging collaboration on complex calls requiring multi-agency coordination efforts.
- Increased accuracy in incident reporting through the implementation of standardized documentation procedures for dispatchers to follow.
- Ensured timely response to citizen inquiries and complaints regarding dispatch services, addressing concerns with professionalism and empathy.
- Optimized resource allocation by closely monitoring call volume trends and adjusting staff schedules accordingly.
- Upheld high standards of confidentiality when dealing with sensitive information related to incidents or individuals involved in emergency situations.
- Demonstrated exceptional leadership skills by effectively managing a team of dispatchers during high-stress situations, maintaining composure under pressure while ensuring public safety objectives were met.
Replenishment Manager
Michaels
2016.07 - 2019.03
- Enhanced operational efficiency by identifying opportunities for automation within the replenishment process.
- Improved inventory management by implementing efficient replenishment strategies.
- Analyzed historical sales data to identify trends and inform future purchasing decisions, maximizing profitability.
- Optimized warehouse operations by streamlining processes and implementing best practices in inventory control.
- Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
- Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
- Supported company growth initiatives through proactive involvement in new product launches and expansion projects.
- Reduced out-of-stock situations by conducting regular audits and addressing discrepancies promptly.
- Created and updated regular inventory reports and records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
Bookkeeper Department Head
Home Depot
2006.06 - 2016.03
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Reduced financial discrepancies through transaction monitoring and management.
- Analyzed financial data to identify trends and potential areas for improvement or cost savings opportunities.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Matched purchase orders with invoices and recorded necessary information.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
Education
MBA -
University of Phoenix
Santa Teresa10.2024
Bachelor of Science - Business Administration
University of Phoenix
Santa TeresaSkills
- Verbal Communication
- Cross-cultural communication
- Verbal and written communication
- Complex Problem-Solving
- Crisis Management
- Customer Service
- Communication Management
- Decision-Making
- Team Management
- Team Development
- Project Management
- Crisis Response
Languages
Spanish
Native or Bilingual
Timeline
Public Safety Communicator
El Paso Fire Department
2019.03 - Current
Replenishment Manager
Michaels
2016.07 - 2019.03
Bookkeeper Department Head
Home Depot
2006.06 - 2016.03
MBA -
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
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