Samantha Martinez
Monrovia
Summary
Experienced and dedicated professional with seven years of immersive involvement in the specialty coffee industry. Proficient in diverse areas including sales, personnel management, inventory control, and elevating customer experiences. Demonstrated commitment to mastering all aspects of company products and services to enhance customer satisfaction. Currently serving as a General Manager and Bar Trainer, leveraging comprehensive expertise to drive operational excellence and team performance. Concurrently pursuing a degree in Entrepreneurship to further augment skills and contribute to the industry's innovation and growth
Overview
5
5
years of professional experience
Work History
General Manager
Go Get Em Tiger
05.2023 - Current
- Interviewed, hired, and trained employees per the company's standards
- Provided team with timely and constructive feedback
- Crafted schedules for FOH team and kitchen team
- Created an inventory par sheet in order to accurately order supplies on a weekly basis
- Created daily checklists in order to create structure for shifts and allow shift leads to efficiently delegate tasks
- Tracked inventory and kept a waste logs of all product
- Managed bi-weekly orders in order to adequately stock the shop
- Managed our profit and loss statements
- Organized store events to involve our surrounding community
Assistant Manager
The Combine Kitchen
05.2021 - 05.2023
- Monitored cash intake and deposit records for accounting, in order to increase accuracy, and reduce financial discrepancies
- Managed petty cash and logged any removal of cash with detailed reasons
- Administered and logged daily tip distribution based on individual employee hours
- Trained new employees on shop operations, ranging from customer service to operating all facets of an espresso machine
- Supervised day-to-day operations to meet performance, quality and service expectations
Shift Lead & Bar Trainer
Voyager Craft Coffee
05.2019 - 05.2020
- Developed a training plan that demonstrated the company's standards of espresso extraction, milk steaming, and latte art pouring.
- Led seed-to-cup classes where new employees were trained on the coffee production chain
- Led cupping and palette development trainings
- Completed performance evaluations to optimize training of individual employees, and checked-in with their supervisors to track progress
- Conducted over 100 hours of one-on-one training with our teams
Education
Bachelor of Science - Business Administration, Entrepreneurship
San Jose State University
San JoseFinancial Markets Certification -
Yale University
CourseraSkills
- Microsoft Office Suite
- Adobe Creative Suite
- Profit and Loss Management
- Customer Service Excellence
- Personnel Management
- Leadership
- Food Safety Manager
- Specialty Coffee Knowledge
Timeline
General Manager
Go Get Em Tiger
05.2023 - Current
Assistant Manager
The Combine Kitchen
05.2021 - 05.2023
Shift Lead & Bar Trainer
Voyager Craft Coffee
05.2019 - 05.2020
Bachelor of Science - Business Administration, Entrepreneurship
San Jose State University
Financial Markets Certification -
Yale University
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