Samantha Martinez
Stuart,FL
Summary
Professional, experienced worker prepared for seasonal roles. Strong background in meeting goals, adapting to changing needs, and collaborating effectively with teams. Known for reliability, punctuality, and excellent communication skills. Skilled in multitasking, problem-solving, and maintaining high productivity under pressure.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Seasonal Worker
Hobby Lobby
10.2024 - 12.2024
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
Team Leader Manager
Francesca's Boutique
08.2024 - 11.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Managed a team of 7 employees next to the head Manager
Registered Behavior Technician (RBT)
My BA Therapy Center
03.2024 - 08.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Had 20 clients in our clinic that I and other RBTs focused on daily
Ground Crew
Aerophile
08.2023 - 08.2024
- Managed ticket sales for flights
- Ensured guests completed all necessary waivers
- Monitored the wind speed conditions both above the balloon and on the ground.
- Implemented safety protocols by shutting down operations if lightning was detected within 20 miles
- Provided exceptional guest service by responding promptly to inquiries and assisting with any concerns or requests from patrons.
- Secured the balloon during adverse weather conditions to ensure guest safety
Sales Associate
Ron Jon Surf Shop
10.2023 - 01.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Catering Manager
Chick-fil-A Restaurants
12.2022 - 08.2023
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Managed a team of 30 between morning and night shift
Cashier
Disney Parks, Experiences and Products
08.2022 - 12.2022
- Welcomed over 300 customers daily and helped determine their needs.
- Operated register for credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance
AM Manager
Chick-fil-A
01.2019 - 06.2022
- Managed and motivated over 30 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High school diploma or GED -
Hallsville High School
Hallsville, TX05.2017
Associate of Arts - Education
Panola Junior College
Carthage, TX05.2019
Bachelor of Arts - Spanish
Texas A&M Commerce
Commerce, TX04.2021
Skills
- Sales Strategy Development
- Food Preparation Experience
- Point Of Sale Management
- Hospitality Proficiency
- Team Leadership
- Retail Management
- Applied Behavior Analysis
- Experience with Autism
- Childcare Experience
- Specialized Education Expertise
- Teaching Experience
- Childcare Management
Accomplishments
- Drum Major, Senior Year: Led the marching band with dedication and enthusiasm, fostering teamwork and discipline among members while enhancing overall performance quality.
- Captain of Auxiliary Line, Senior Year: Guided the auxiliary line, emphasizing creativity and precision in routines, and contributed to the visual impact of performances during competitions and events.
- Performance at the 75th Anniversary of Pearl Harbor: Had the honor of performing in Hawaii, commemorating this significant historical event, showcasing dedication and pride in representing our school's band.
- Participation in Parade in Washington D.C.: Marching in a prestigious parade, representing our school and community, while gaining valuable experience in a national setting.Corporate Event at Chick-fil-A Headquarters, Georgia: Attended a corporate event that provided insights into professional operations and networking opportunities, enhancing leadership and organizational skills.
- Catering Manager at Chick-fil-A: Successfully promoted to Catering Manager at both Chick-fil-A locations, demonstrating strong leadership abilities and excellent customer service skills, resulting in increased catering sales and customer satisfaction.
Education
Some college, High school diploma or GED
Certification
- Food Handler Certification
- RBT Certification
- CPR
Personal Information
Authorized To Work: US
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Seasonal Worker
Hobby Lobby
10.2024 - 12.2024
Team Leader Manager
Francesca's Boutique
08.2024 - 11.2024
Registered Behavior Technician (RBT)
My BA Therapy Center
03.2024 - 08.2024
Sales Associate
Ron Jon Surf Shop
10.2023 - 01.2024
Ground Crew
Aerophile
08.2023 - 08.2024
Catering Manager
Chick-fil-A Restaurants
12.2022 - 08.2023
Cashier
Disney Parks, Experiences and Products
08.2022 - 12.2022
AM Manager
Chick-fil-A
01.2019 - 06.2022
- Food Handler Certification
- RBT Certification
- CPR
High school diploma or GED -
Hallsville High School
Associate of Arts - Education
Panola Junior College
Bachelor of Arts - Spanish
Texas A&M Commerce
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