Samantha Mascorella
Tacoma,WA
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
15
15
years of professional experience
Work History
Leasing Consultant
Essex Property Trust - Highlands at Wynhaven
Issaquah, WA
09.2010 - 06.2011
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Registered clients on database to enable tracking history and maintain updated records.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Leasing Consultant
Equity Residential - Fox Run/Panther Ridge
Federal Way, WA
11.2008 - 06.2011
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to requests and scheduled appointments for property showings.
Multi Site Community Manager
Equity Residential - Saxton/Seventh And James
06.2022 - Current
- Improved tenant satisfaction by addressing concerns promptly and providing exceptional customer service.
- Streamlined property management processes for increased efficiency and cost savings.
- Developed marketing strategies to attract prospective tenants and drive occupancy rates.
- Managed budgets, financial reports, and rent collection for multiple properties, ensuring fiscal responsibility.
- Oversaw maintenance teams to ensure timely completion of work orders and upkeep of properties.
- Negotiated contracts with vendors, securing quality services at competitive prices.
- Implemented innovative resident retention programs that fostered a strong sense of community across multiple sites.
- Trained and mentored new staff members, promoting professional growth within the team.
- Coordinated community events to promote positive tenant relationships and enhance overall living experience.
- Managed capital improvement projects, enhancing property value and curb appeal for residents.
- Collaborated with leasing agents to develop successful sales techniques, resulting in higher lease conversion rates.
Community Manager - Acquisition
Equity Residential - Saxton
09.2020 - 06.2022
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Community Manager - Acquisition
Equity Residential - Lane Apartments
01.2020 - 09.2020
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Evaluated property conditions and recommended improvements.
- Implemented property management systems to support community and expertly handle diverse needs.
- Fielded inquiries from current and potential community members about property and community offerings.
- Enhanced online community engagement by creating and implementing tailored content strategies.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
Community Manager
Equity Residential - Uwajimaya Village
09.2016 - 01.2020
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
Multi Site Leasing Consultant - Acquisition
Equity Residential - Moda/Seventh and James
Seattle, WA
09.2011 - 09.2016
- Completed daily marketing and advertising tasks as appointed by community manager.
- Lead leasing team to exceeded closing goals by upwards of 20% while also maintaining customer satisfaction at the community at 60%.
- Analyzed market and occupancy trends by shopping competitors, engaging in sales deep dives, and proactive suggestions for pricing.
- Regularly exceeded monthly leasing quotas by upwards of 20% which contributed to an average monthly occupancy of 96% .
- Provided direction and assistance for all on site processes including move ins, move outs, transfers, and renewals .
- Prepared for and conducted property tours resulting in an average appearance score 3 of 4.87/5 monthly .
Leasing Consultant - Disposition
Equity Residential - Village at Mountlake Terrace
Seattle, WA
06.2011 - 09.2011
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assist in the sale of the community through due diligence, internal auditing, and preparation
Education
Bachelor of Arts - Music
Cornish College of The Arts
Seattle, WA06.2014
Associate of Science - Psychology
University of Phoenix
Tempe, AZ06.2010
Skills
- Relationship Building
- Proposal Development
- Strategic Account Development
- Profitability Optimization
- KPI Tracking
- Sales Operation
- Lead Generation
- Pipeline Management
- National Account Management
- Staff Management
- Sales Team Training
- Sales Planning
- Performance Management
- Vendor Management
Languages
Portuguese
Professional Working
English
Native or Bilingual
Timeline
Multi Site Community Manager
Equity Residential - Saxton/Seventh And James
06.2022 - Current
Community Manager - Acquisition
Equity Residential - Saxton
09.2020 - 06.2022
Community Manager - Acquisition
Equity Residential - Lane Apartments
01.2020 - 09.2020
Community Manager
Equity Residential - Uwajimaya Village
09.2016 - 01.2020
Multi Site Leasing Consultant - Acquisition
Equity Residential - Moda/Seventh and James
09.2011 - 09.2016
Leasing Consultant - Disposition
Equity Residential - Village at Mountlake Terrace
06.2011 - 09.2011
Leasing Consultant
Essex Property Trust - Highlands at Wynhaven
09.2010 - 06.2011
Leasing Consultant
Equity Residential - Fox Run/Panther Ridge
11.2008 - 06.2011
Bachelor of Arts - Music
Cornish College of The Arts
Associate of Science - Psychology
University of Phoenix
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