Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Mata

Allen,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.

Overview

2
2
years of professional experience

Work History

FOH Team Member

Chick-fil-A
Allen, TX
03.2024 - Current
  • Ensured compliance with health and safety regulations at all times.
  • Followed opening and closing procedures as outlined by management team.
  • Utilized point-of-sale system to process transactions accurately and efficiently.
  • Verified that all orders were correct before serving them to customers.
  • Adhered strictly to hygiene protocols while preparing meals or drinks.
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Inspected food quality prior to serving it out to customers.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Assisted colleagues whenever needed during peak business hours.

FOH Team Member

Taco Deli
Plano, TX
10.2023 - 03.2024
  • Ensured compliance with health and safety regulations at all times.
  • Followed opening and closing procedures as outlined by management team.
  • Utilized point-of-sale system to process transactions accurately and efficiently.
  • Verified that all orders were correct before serving them to customers.
  • Adhered strictly to hygiene protocols while preparing meals or drinks.
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Inspected food quality prior to serving it out to customers.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Assisted colleagues whenever needed during peak business hours.
  • Completed daily side work tasks assigned by supervisor or manager.
  • Communicated effectively with other team members to ensure smooth operation of restaurant activities.

FOH Team Member

Freebirds World Burrito
Allen, TX
10.2022 - 08.2023
  • Ensured compliance with health and safety regulations at all times.
  • Followed opening and closing procedures as outlined by management team.
  • Utilized point-of-sale system to process transactions accurately and efficiently.
  • Verified that all orders were correct before serving them to customers.
  • Adhered strictly to hygiene protocols while preparing meals or drinks.
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Inspected food quality prior to serving it out to customers.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Assisted colleagues whenever needed during peak business hours.
  • Completed daily side work tasks assigned by supervisor or manager.
  • Communicated effectively with other team members to ensure smooth operation of restaurant activities.

Education

Associate of Arts - Dental Assisting

Nelson Associates Family Dentistry
McKinney, TX
01-2021

High School Diploma -

Mckinney High School
Mckinney, TX
05-2010

Skills

  • Salesmanship
  • Table Setting
  • Phone Etiquette
  • Menu knowledge
  • Reservation Management
  • Order Taking
  • Money Handling
  • Greeting guests
  • Team Collaboration
  • Payment Processing
  • Guest Relations

Timeline

FOH Team Member

Chick-fil-A
03.2024 - Current

FOH Team Member

Taco Deli
10.2023 - 03.2024

FOH Team Member

Freebirds World Burrito
10.2022 - 08.2023

Associate of Arts - Dental Assisting

Nelson Associates Family Dentistry

High School Diploma -

Mckinney High School

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Samantha Mata