Samantha Mazorra
Queens,NY
Summary
Healthcare administration professional dedicated to optimizing office operations and enhancing patient satisfaction through effective workflow management. Proven ability to foster a collaborative environment, maximizing team productivity and aligning with organizational values.
Overview
10
10
years of professional experience
Work History
Production Specialist
Stewart Title Insurance Company
New York, New York
02.2022 - 07.2025
- Coordinated production workflows for title insurance documentation processing, streamlining operations.
- Managed relationships with external vendors, facilitating timely delivery of exam results.
- Collaborated with inter-departmental teams to ensure seamless workflow coordination.
- Trained new team members on operational procedures and best practices
- Resolved client inquiries regarding title insurance services in a prompt and professional manner.
- Supported multiple departments during high-demand periods.
Supervisor / Lead Patient Care Coordinator
Talkiatry
10.2020 - 12.2021
- Oversaw operations for over 40 clinicians and 20 patient care coordinators.
- Coordinated scheduling and workflow to improve staff efficiency and increase patient access.
- Assigned staff positions to ensure adequate coverage for operational hours and clinicians.
- Developed and implemented workflows and policies for care coordinators, aligning operations with organizational goals.
- Participated in hiring processes, contributing to reduced turnover through effective selection and training.
- Conducted bi-weekly team meetings to assess practice needs and reinforce company policies.
- Managed two office locations, including supply orders and office preparations.
- Maintained payroll records for PTO, sick time, and bonuses.
- Directly reported to C-Level executives on weekly Calls and Conferences in regards to practice needs, project management and Clinician updates.
- Assisted clinicians with all administrative duties including scheduling, prescription authorizations and patient communications.
Office Manager, Care Coordinator
Sunnysight Optik Eye Care
07.2017 - 09.2020
- Managed patient flow to enhance office efficiency and revenue generation.
- Obtaining accurate insurance information, verification and pre-authorizations
- Medical billing
- Handled insurance EOB and followed up on patient balances and billing.
- Communicated with patients to help them understand their Medical/ Vision benefits while always adhering to HIPAA guidelines.
- Resolved client issues through effective communication and problem-solving techniques.
- Executing all day to day office operations.
- Monitored office supply inventory and identified improvements for resource utilization.
- Managed vendor relationships to ensure timely delivery of services and products. and corresponding with office accounts via email, phone and in person.
- Monitoring employee performance in order to ensure all duties are completed in an efficient and timely manner.
Front Desk Coordinator
Saint Sebastian Parish Center
11.2016 - 12.2017
- Checking in and greeting center members.
- Processed membership dues and guest fees at the front desk.
- Answering incoming phone calls and email correspondence.
- Served as primary contact for inquiries about facility and available programs.
- Overseeing scheduling of facility rooms.
- Operating POS systems for merchandise.
- Overseeing the upkeep of center facilities.
- Entered data in Excel to track daily office profits.
Surgical Coordinator
Greater NY Ophthalmology
01.2016 - 11.2016
- Secured necessary insurance authorizations to facilitate timely scheduling of surgeries and procedures.
- Coordinated medical clearances, tests, and scans from primary care doctors for surgical readiness.
- Scheduled patients for surgeries and in-office procedures to optimize workflow efficiency.
- Communicated with patients to inform and reassure regarding procedures, enhancing comfort and understanding.
- Documented and sent prescribed medications electronically to pharmacies for patient fulfillment.
- Performed pretesting and medical scans including Cirrus OCT, Humphrey visual field, and Optos fundus photos.
Education
BACHELOR OF SCIENCE - Sociology, Psychology
HUNTER COLLEGE CUNY
08-2026
Skills
- Team Management and Building
- Staff Supervision
- Cross-Functional Collaboration
- Project Management
- Analytical Thinking
- Workflow Optimization
- Organization and Planning Skills
- Administrative Management
- Start-up Experience
- Employee Onboarding
- Conflict Resolution
- Vendor Management
- Scheduling Optimization
- Physician Support
- Healthcare Billing
- Insurance Authorizations
- HIPAA Compliance
- Patient Screening
- Medical Software Experience — eClinicalWorks, NextGen, EPIC
- Work Management Software — Zendesk, Jira, Monday
- Microsoft 365 Proficiency
- Google Suite Proficiency
Languages
- ENGLISH
- SPANISH
Timeline
Production Specialist
Stewart Title Insurance Company
02.2022 - 07.2025
Supervisor / Lead Patient Care Coordinator
Talkiatry
10.2020 - 12.2021
Office Manager, Care Coordinator
Sunnysight Optik Eye Care
07.2017 - 09.2020
Front Desk Coordinator
Saint Sebastian Parish Center
11.2016 - 12.2017
Surgical Coordinator
Greater NY Ophthalmology
01.2016 - 11.2016
BACHELOR OF SCIENCE - Sociology, Psychology
HUNTER COLLEGE CUNY