Samantha McCartney
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
BuyBuybaby
01.2022 - 08.2023
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Department Supervisor
BuyBuybaby
01.2019 - 01.2021
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Customer Service Lead Trainer
BuyBuybaby
03.2017 - 09.2019
- Developed comprehensive training materials for new hires, ensuring a smooth onboarding process.
- Implemented performance metrics to track progress and identify areas for improvement in customer service delivery.
- Conducted regular evaluations of team members, offering constructive feedback and personalized coaching to drive professional growth.
- Organized regular workshops and seminars to keep staff updated on industry trends and best practices in customer service management.
- Mentored junior employees in developing their problem-solving skills, fostering a culture of continuous learning and development within the team.
- Boosted employee retention rates by creating an engaging and supportive work environment.
Customer Service Manager
BuyBuybaby
06.2011 - 11.2016
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
No Degree - Psychology
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Southwest High School
Fort Worth, TX06.1995
Skills
- Department Oversight
- Store Organization
- Records Management
- Operations Oversight
- Performance Evaluations
- Staff Scheduling
- Human Resource Policies
- Hiring and Training
Timeline
Assistant Store Manager
BuyBuybaby
01.2022 - 08.2023
Department Supervisor
BuyBuybaby
01.2019 - 01.2021
Customer Service Lead Trainer
BuyBuybaby
03.2017 - 09.2019
Customer Service Manager
BuyBuybaby
06.2011 - 11.2016
No Degree - Psychology
Tarrant County College District
High School Diploma -
Southwest High School
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