Salesforce
Samantha McClemens
Customer Service Professional
Euless,Texas
Summary
- Well-versed in cold calls for prospective clients.
- Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Analyst
United Capital Financial Advisors, Goldman Sachs PFM
Irving, TX
04.2021 - 10.2023
- Increased information sharing by improving computer system interfaces
- Keep track of customer information by gathering and entering the necessary information
- Schedule qualified Senior Account Executive appointments
- Oversaw divestiture activities, relying on a thorough understanding of internal operational processes
- Investigated and resolved system issues in order to improve usability and functionality
- Meet and exceed my appointment quotas on a daily, weekly, and monthly basis.
Group Rooms Coordinator
Omni Las Colinas Hotel
Irving, TX
11.2018 - 03.2020
- Had an excellent attendance record and was always on time for work
- Looked at existing plans, processes, and event planning services to see where they could be improved
- Increased client satisfaction by scheduling on-site service requests, managing show logistics, and ensuring that booth functionality was up to par
- Provided support to senior leadership by creating status reports on activities related to event planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Room Dining Order Taker
Omni Las Colinas Hotel
Irving, TX
06.2018 - 11.2018
- Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers
- Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed
- Printed dining checks with the total due, collected payment, and offered receipts to complete transactions
- Communicated dining orders to kitchen staff quickly and clearly, calling attention to any special requests or dietary restrictions
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
Barista, Omni Las Colinas Hotel
Irving, TX
02.2014 - 06.2018
- Developed and implemented updated training programs for employees
- Developed the ability to remember customer names and address them by name
- Continued to broaden my understanding of coffee styles and varieties
- Prioritized drink requests while managing interruptions
- Cleaned the counters, machines, utensils, and seating areas every day
- Made product recommendations based on a thorough understanding of each customer's needs and preferences
- Kept up with my attendance and punctuality on a regular basis
- Taught new products to coworkers and customers.
Hostess
Omni Las Colinas Hotel
Irving, TX
08.2012 - 02.2014
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
- Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service to patrons
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties
- Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs
- Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction.
Layaway Associate
T.J. Maxx & HomeGoods
Irving, TX
02.2012 - 11.2012
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays every week
- Aided promotional efforts by updating signage to reflect price changes
- Greeted customers and directed them to the products they requested
- Kept up with available products, store promotions, and customer service policies to become a better shopper.
Hostess/Busser
Applebee's Grill + Bar
Irving, TX
11.2010 - 12.2011
- Used Open Table to record available tables after seating each party
- Customer questions about hours, seating, and food/drink information were answered by me
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
- Created artistic menu boards that used eye-catching decorative techniques to highlight current specials and promotions
- Informed servers of newly seated parties for quick service
- Checked the seating area and the restrooms to make sure they were clean every 30 minutes
- Cultivated positive guest relations by managing information and coordinating quick seatings
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Collaborated with team of 10 in the development of Corporate programs.
Education
Diploma -
Macarthur High School
Irving, TX 08.2008 - 06.2011
Skills
Information gathering
Trend forecasting
Organization and Time Management
[Type] Software Proficiency
Problem-Solving
Critical Thinking
Planning and Coordination
Clerical Support
Software
Microsoft Excel
Zoom
Digital Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Often you have to rely on intuition.
Bill Gates
Timeline
Analyst
United Capital Financial Advisors, Goldman Sachs PFM
04.2021 - 10.2023
Group Rooms Coordinator
Omni Las Colinas Hotel
11.2018 - 03.2020
Room Dining Order Taker
Omni Las Colinas Hotel
06.2018 - 11.2018
Barista, Omni Las Colinas Hotel
02.2014 - 06.2018
Hostess
Omni Las Colinas Hotel
08.2012 - 02.2014
Layaway Associate
T.J. Maxx & HomeGoods
02.2012 - 11.2012
Hostess/Busser
Applebee's Grill + Bar
11.2010 - 12.2011
Diploma -
Macarthur High School
08.2008 - 06.2011