Samantha McTaggart
Experienced & dedicated Ophthalmic Technician with a strong commitment to providing exceptional patient care and supporting our physicians. I bring a positive, warm attitude to every patient interaction I want patients feel comfortable, valued, and well cared for throughout their visit. I try to go above and beyond to support the doctors and take on additional responsibilities to help keep the clinic running efficiently. I am a dependable and collaborative team member who genuinely enjoys working with my team. I am knowledgeable, very adaptable, and eager to continue expanding my clinical skills and knowledge within ophthalmology. I take pride in being someone my team and physicians can rely on and am always willing to step up, learn something new, and contribute wherever I am needed.
Work History
Ophthalmic Technician 1
8 Months- Conduct patient workups; medical history, VA, confrontations, motility, refracting, IOP, and diagnostic testing.
- Preparing patient information needed ahead of appointments.
- Ability to perform on all diagnostic machines.
- Managing patient messages, incoming calls, and most patient needs for the doctor.
- Prior Authorizations
- Ordering medications and needed supply for clinic and procedures.
- Managing contacts; talking patient through the Baylor Scott & white policies/fees regarding contacts, calling patients when trials are in, schedule follow-up appointments to ensure patients fit contacts, and training how to put in contacts and remove.
- Prepare exam rooms, sterilize instruments, and maintain organized clinical supplies.
- Explain pre- and post-op procedures to patients and carefully review surgical plans.
- Promoted positive and smooth patient flow, encouraging more efficient operations, boosting patient satisfaction. I am big on connecting with patients!
- I want and plan to be certified within the next couple months to help me be a better technician.
Ophthalmic Technician
11 Months- Conducting workups; documenting chief complaints in EHR system, obtaining medical history, refracting, IOP, dilation, and diagnostic testing.
- Gained diverse training by working alongside various specialty doctors.
- Scribe training.
- Assisting with dry eye treatments.
- Maintaining clinic flow.
- Scheduling appointments.
- Compliance with healthcare regulations, sterilizing instruments and maintaining clean work environment.
- HIPAA
Mobile Expert
11 Months- Providing exceptional customer service.
- Boosted sales with personalized recommendations for each customer's unique needs.
- Explained promotions, financing options, and trade-in offers to support purchasing decisions.
- Helping customers set up accounts and plans, troubleshooting and improving mobile devices.
- Handling customer questions and issues and creating a welcoming atmosphere.
- Staying updated with the latest mobile trends.
- Trained new team members on POS systems, activation procedures, and customer service standards.