SAMANTHA MEAUX
Atlanta,GA
Summary
Motivated and productive, tech-savvy professional with over 10 years of experience in Benefits Administration, Customer Service, and Human Resource Management. Skilled in business operations, employee management, and vendor relationship and contract management. Proven ability to mentor and develop high-performing teams to achieve organizational goals. Strong problem-solving and strategic planning abilities, with excellent communication and soft skills in high-volume work environments.
Overview
5
5
years of professional experience
Work History
Benefits Administration Representative
EFS COMPANY
Atlanta , GA
05.2024 - Current
- Processed invoices related to employee benefit plans in order to ensure timely payments were made.
- Maintained excellent relationships with various client providers, including Aetna and BCBS. Delta Dental, Lincoln Financial, Prudential, etc., to identify and offer the most competitive plans for employees.
- Facilitated open enrollment and new hire orientations, assisting callers with enrollment navigation, required documentation verifications, and plan comparisons.
- Delivered life insurance and employee benefits support in a high-volume call center environment, responding to inbound and outbound calls regarding eligibility, claims, policy details, and enrollment options.
- Effectively communicates medical information regarding a variety of services, including educating providers on claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers, while maintaining confidentiality/Protected Health Information (PHI).
- Processed life insurance claims, beneficiary updates, and policy changes, ensuring accuracy while maintaining compliance with HIPAA privacy and ERISA regulations when handling confidential information related to employee benefits programs.
- Accurate knowledge of employee benefits management software systems: Cobra Point, Employee Navigator, Plan Source, UKG, and Workday.
- Delivered high-quality customer support to enhance satisfaction and retention, building strong relationships by addressing concerns with empathy and professionalism.
- Partnered with carriers and providers to resolve escalated life insurance claim issues and billing discrepancies, maintaining strong vendor relations in a high-volume call center environment.
Benefits Administration Representative
Benefits Management Solutions (BMS) Inc
Atlanta, GA
11.2023 - 04.2024
- Developed and administered employee benefit programs, including health, dental, vision, and life insurance.
- Analyzed existing benefits policies and recommended changes to improve cost efficiency or increase coverage options.
- Oversaw enrollment for over 500 organizations, assisting over 20,000 employees with company-wide yearly enrollment periods.
- Mastered State and Federal benefit laws, including ERISA, FMLA, COBRA, HIPAA, and 401k administration.
- Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
- Prepared reports on benefit utilization to ensure accuracy in billing and compliance with applicable laws.
- Processed invoices related to employee benefit plans in order to ensure timely payments were made.
- Coordinated annual renewals for all group medical, dental, vision, life insurance policies, as well as other voluntary programs, such as flexible spending accounts.
- Ensured compliance with HIPAA privacy regulations when handling confidential information related to employee benefits programs.
- Assisted in developing communication materials for benefit-related topics such as open enrollment, wellness initiatives or changes in plan designs.
- Responded promptly to inquiries from employees regarding their benefits coverage or eligibility status.
- Reviewed COBRA notices prior to distribution in order ensure they meet legal requirements.
- Participated in meetings between senior management team members and external vendors regarding proposed changes or enhancements to existing benefit programs.
- Partnered with HR department staff on special projects related to improving administrative efficiencies around employee benefits processes.
Employee Benefits Specialist
Rose International
Atlanta, GA
10.2022 - 07.2023
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
- Mastered State and Federal benefit laws including ERISA, FMLA, COBRA, HIPPA and 401k administration.
- Oversaw enrollment of new employees and company-wide yearly enrollment period for over 500 business clients.
- Coordinated benefits processing, including enrollments, terminations and claims, and answered employee questions regarding health benefits and 401k options in high-volume contact center environment(s).
- Reviewed employee enrollments to verify accuracy and completeness of benefits applications and documents, inputting information into company database.
- Produced detailed reports and data models to help clients pick optimal plans and explained benefits information to ensure educated selections.
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information, and assist with audits by preparing accounts and providing information.
HR Generalist
EFS COMPANY
Atlanta, GA
06.2020 - 09.2022
- Collaborated with HR department to devise and update policies as needed for corporate accountability and workplace health, providing essential support to address individual HR needs of employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations by developing and documenting HR procedures to refine processes and drive compliance with policies.
- Assist with recruitment initiatives by interviewing, talent sourcing, and guiding candidates through application processes by responding to application inquiries, performing background checks and orientations, providing I-9 forms, handling drug screening paperwork, and coordinating new employee onboarding processes.
- Maintain human resources records by processing applications and resumes, analyzing job descriptions and determining recruitment plan, timeline, and advertising efforts to fill positions.
- Develop incentives driving employee retention rate above 90 percent and improving work culture by serving as a liaison with management to distribute training and promotional opportunity resources to employees, and delivering inquiry-related data and insights, improving overall employee experience by 20 percent.
- Partnered with Senior HR team to communicate company standards and policies, establishing and maintaining trusted relationships around the organization to optimize business and employee experience, spearheading diversity, equity, and inclusion efforts to meet company diversity goals.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Atlanta, GA05-2026
Skills
- ADP Workforce Now
- Alight Benefits Administration
- Cobra Point Plan Sources
- Employee Navigator
- Insperity HRIS
- Jira CRM
- Microsoft Office Suite
- Monday CRM
- PeopleSoft HRMS
- Paylocity
- Salesforce CRM Suite
- UKG Pro
- Workday HCM
- Zendesk Suite
- ADA Standards Knowledge
- Benefits Administration
- Customer & Employee Relations
- Documentation Reporting
- Employment Law Knowledge
- Mentoring & Training Development
- New Employee Orientations
- Onboarding Processes
- Open Enrollment
- Payroll Administration
- Records Maintenance
- Soft Skills
- Staff Evaluations
- Talent recruiting and management
- Termination Procedures
- Time and Labor Control
- Verbal & Written Communications
Timeline
Benefits Administration Representative
EFS COMPANY
05.2024 - Current
Benefits Administration Representative
Benefits Management Solutions (BMS) Inc
11.2023 - 04.2024
Employee Benefits Specialist
Rose International
10.2022 - 07.2023
HR Generalist
EFS COMPANY
06.2020 - 09.2022
Bachelor of Science - Business Administration And Management
Strayer University
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