Samantha Mendoza
Houston,TX
Summary
Experience with customer service and how to help de-escalate a situation. Very well organized and likes to keep space clean. Friendly mannerism also happens to get along very well with others. Great at handling things while unsupervised and mastering new skills. Highly motivated to learn new things. Devoted to giving every customer a great and memorable experience.
Overview
4
4
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
Houston, TX
08.2022 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Tracked customer feedback through surveys or other methods in order to improve services offered.
- Listened to customer needs to identify and recommend best products and services.
Receptionist
Omega fire protection
Houston , TX
05.2022 - 06.2023
- Compiled data from various sources into organized reports for management.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Team Member
Whatabuger
Houston, TX
08.2021 - 08.2022
Crew Member
AMC Theaters
Houston, TX
04.2021 - 08.2021
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Restocked kitchen supplies including food products and utensils.
Crew Team Member
Whatabuger
Houston, TX
03.2020 - 03.2021
- Followed all safety regulations while operating machinery or handling chemicals.
- Assisted customers with orders and inquiries.
- Greeted customers in a friendly manner upon entering the store.
- Provided excellent customer service at all times.
Education
High School Diploma -
Cypress Creek High School
Houston, TX07-2022
Skills
- Attention to Detail
- Planning and Organization
- Documentation And Reporting
- Relationship Building
- Customer Service
- Upbeat and Outgoing Attitude
Timeline
Personal Shopper
HEB Grocery Store
08.2022 - Current
Receptionist
Omega fire protection
05.2022 - 06.2023
Team Member
Whatabuger
08.2021 - 08.2022
Crew Member
AMC Theaters
04.2021 - 08.2021
Crew Team Member
Whatabuger
03.2020 - 03.2021
High School Diploma -
Cypress Creek High School