Samantha M. Graves
Aurora,CO
Summary
Learning and Development Specialist with proven expertise in curriculum design and training facilitation. Developed and implemented training programs that significantly enhanced employee productivity and customer service metrics. Strong analytical skills and problem-solving abilities drive effective learning experiences for diverse audiences. Committed to continuous improvement and achieving organizational goals through innovative training solutions.
Overview
8
8
years of professional experience
Work History
Learning and Development Specialist
FirstBank
01.2021 - Current
- Experienced Learning and Development Specialist Facilitator with a focus on fostering a learning culture and providing excellent customer service.
- Proficient in training facilitation, banking operations and leadership topics, curriculum planning, problem-solving, and continuous improvement.
- Training Facilitation: Deliver training sessions on banking operations and leadership, creating engaging and interactive learning experiences.
- Curriculum Planning: Develop and enhance training plans aligned with organizational goals, applying instructional design principles and adult learning theories.
- Customer Service: Provide excellent service, fostering a positive learning environment and addressing participant concerns professionally.
- Problem-solving: Solve training-related challenges, proactively identifying and resolving issues during sessions with critical thinking skills.
- Troubleshooting: Expertise in resolving technical problems, training others on troubleshooting procedures, ensuring smooth training delivery.
Senior Representative Teller
FirstBank
10.2017 - 12.2020
- Demonstrate adaptability by quickly learning and training others on new transaction applications, while possessing strong cash handling skills, account management abilities, and product knowledge to support customers and build relationships.
- Customer Service: Delivered comprehensive assistance for account inquiries, handled various customer transactions, and payments, ensuring exceptional service and addressing diverse customer needs.
- Adaptability: Demonstrated adaptability by quickly learning and training others on new teller transaction applications, providing support and training to both new and current employees in day-to-day transactions.
- Product Knowledge and Customer Relationship: Effectively applied FirstBank products and services, built rapport with customers to ensure excellent customer service, and provided guidance and support to customers regarding product and service inquiries.
Skills
- Adaptability and flexibility
- Analytical thinking
- Customer service excellence
- Collaboration and teamwork
- Curriculum design and training facilitation
- Problem-solving and troubleshooting
- Adult learning principles
- Project management
- Effective communication
- Critical thinking skills
- Training delivery techniques
- Organizational development strategies
- Blended learning approaches
- E-learning design and development
- Facilitation techniques and methods
- Instructional design expertise
- HR training
Specialty Skills
- Curriculum Planning and Training Facilitation: Experienced in delivering engaging training sessions on DEI and operational topics, and developing effective training plans aligned with organizational goals.
- Problem-solving and Troubleshooting: Proactive in identifying and resolving training-related challenges, with strong critical thinking skills to solve technical problems and ensure smooth training delivery.
Universal Skills
- Adaptability and Comprehension: Demonstrates quick adaptation to guidelines and possesses excellent comprehension and retention abilities.
- Analytical Thinking: Proficient in evaluating options and constructing effective solutions for a variety of situations.
- Customer Service Excellence: Committed to providing exceptional service and fostering a positive learning environment, addressing participant concerns professionally.
- Collaboration: Exhibits reliability in working independently and as a valuable team member.
References
- Jason Arneson, (303)-949-7179
- Leslie Turrubaites, (720)-415-6308
- Dana Matlock, (720)-373-2142
Personal Information
Timeline
Learning and Development Specialist
FirstBank
01.2021 - Current
Senior Representative Teller
FirstBank
10.2017 - 12.2020
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