Samantha Michel
San Diego,CA
Summary
Dynamic server and floral assistant recognized for enhancing customer satisfaction through effective problem-solving and upselling techniques. Proven ability to lead teams, mentor new staff, and manage high-volume dining periods, contributing to increased sales and positive guest experiences in the hospitality industry.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Floral Assistant
Little House of Flowers
Point Loma
09.2021 - Current
- Delivery and set up of weddings and events.
- Attention to detail of placing floral arrangements, candle ware and plate ware.
- Working in a team setting to execute large scale installations.
- Unpacked boxes of fresh cut flowers from wholesalers and suppliers and stored them properly according to type and species.
- Maintained inventory of flowers, supplies, and equipment for special events.
- Kept work areas clean at all times by sweeping floors and wiping down counters and tables.
Lead Server
Wine Ranch Grill And Cellars
Murrieta, California
05.2018 - Current
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Coordinated large group reservations, working closely with event planners to ensure great execution of special occasions.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming a pleasant and welcoming atmosphere for customers.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Eastlake High School
Chula Vista, CASkills
- Flexible Schedule
- Guest Relations
- Problem-Solving
- Teamwork and Collaboration
- Proficient in POS Systems
- Team Lead
- Assistant Manager
- Task Delegation
- Exceptional Customer Service
- Food inspection
- Wine Pairings
- High-volume dining
- Conflict Management
- Table Setting
- Safe Food Handling
- Wine service
- Order Accuracy
- Food safety understanding
- Organization and Efficiency
- Quality Control
- Heavy Lifting
- Responsible and Trustworthy
- Exceptional communication
- Wine Knowledge
- Attention to Detail
- Resourceful and Reliable
- Positive and Friendly Attitude
- Excellent Communication
- Value maximization
- Solution enhancement
- Tier upgrading and client tailoring
Languages
Spanish
Certification
- Food Handlers Card
- RBS Certification
Timeline
Floral Assistant
Little House of Flowers
09.2021 - Current
Lead Server
Wine Ranch Grill And Cellars
05.2018 - Current
High School Diploma -
Eastlake High School