Samantha Mickelberg
Summary
Dynamic Consumer Care Specialist with a proven track record most recently at NWAMHC, excelling in client advocacy and compliance with HIPAA regulations. Recognized for enhancing patient care quality through proactive learning and training initiatives. Skilled in meticulous medication administration and fostering a supportive environment, ensuring reliable client support and satisfaction.
Recognizing opticianry as being the base of education and expertise whilst practicing for nearly ten years.
Overview
14
14
years of professional experience
Work History
Consumer Care Specialist/Med. Tech
NWAMHC
05.2020 - 05.2022
- Ensured compliance with HIPAA regulations when pertaining patient information, protecting client privacy at all times.
- Administered daily medications while simultaneously checking client vitals such as temperature, blood pressure, and blood sugar levels.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to to ensure patient dignity including daily living activities for enhanced comfort and wellbeing.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Trained new Consumer Care Specialists on company policies and best practices, ensuring consistent quality of service delivery across the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Licensed Dispensing Optician
Walmart
05.2008 - 04.2016
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Promoted eye health awareness among clients through informative conversations about preventative measures.
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
- Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
- Achieved high-quality results with meticulous attention to detail during lens fitting procedures.
- Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments.
- Filed claims with vision and medical insurance companies to garner payment for optical services while abiding by HIPAA regulations.
Education
Associate of Applied Science - Opticianry
Roane State Community College
05-2008
Skills
- Analysis and execution of client requirements
- Adaptability to diverse work requirements
- Reliable client support
- Proactive learning approach
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Consumer Care Specialist/Med. Tech
NWAMHC
05.2020 - 05.2022
Licensed Dispensing Optician
Walmart
05.2008 - 04.2016
Associate of Applied Science - Opticianry
Roane State Community College
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