SAMANTHA MICKLEY
City of East Lansing
Rochester Hills,MI
6
years of professional experience
Senior at Michigan State University majoring in Communication leadership & strategy minoring in sales leadership. Organized and motivated professional with experience in customer service, sales, logistics and childcare. Skilled in relationship-building, multitasking, and fostering positive environments through effective communication and adaptability.
Work History
B&A Child Care
1 Year 11 Months- Provide dependable care for children (K-5) in a nurturing and safe environment.
- Communicate effectively with parents and colleagues to address needs and build trust.
- Maintain a clean and organized space while promoting positive interactions among children.
- Collaborate with team members to ensure safety protocols and smooth operations.
Customer Account Specialist
2 Months- Managed customer inquiries and resolved issues to enhance satisfaction.
- Facilitated communication between clients and internal teams to ensure alignment on account needs.
- Managed freight tracking processes to guarantee timely delivery and enhance customer satisfaction.
- Evaluated Navisphere's core components to enhance supply chain management efficiency.
- Participated in customer sales meetings to understand client needs and improve sales strategies.
Childcare Provider
5 Years 2 Months- Prepare nutritious meals and ensure proper transportation to and from activities.
- Supervised children in diverse activities, ensuring safety and engagement throughout daily programs.
Sales Associate
3 Months- Conducted outreach via calls and emails to promote memberships, meeting acquisition goals.
- Explained benefits of infrared sauna workouts, enhancing customer understanding and interest.
- Maintained a clean and welcoming environment to optimize customer satisfaction.
Host
1 Year 9 Months- Greeted and seated guests efficiently, ensuring a positive dining experience.
- Handled phone inquiries, reservations, and seating arrangements professionally.
- Maintained cleanliness of dining areas and restrooms, enhancing the guest environment.
Education
Bachelor of Arts - Communication leadership and strategy, minor in sales Leadership
- Dean’s List (Fall 2023, Spring 2024)
- Expected Graduation: May 2027
- GPA: 3.53
High School
GPA: 3.8
Skills
CPR Certified
Organization & Time Management
Effective Communication
Customer Relationship Building
Team Collaboration
Problem-Solving & Adaptability
Strong Work Ethic
Timeline
Customer Account Specialist
C.H. Robinson
06.2026 - 08.2026Read More
B&A Child Care
City of East Lansing
09.2024 - CurrentRead More
Sales Associate
Hotworx 24 Infrared Fitness Studio
05.2024 - 08.2024Read More
Childcare Provider
Samantha Latella
06.2021 - 08.2026Read More
Host
Griffin Claw Brewing
02.2021 - 11.2022Read More
Rochester High School
High School
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Michigan State University
Bachelor of Arts from Communication leadership and strategy, minor in sales Leadership
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