Samantha Miller
Union City ,GA
Summary
Experienced Professional Support Specialist with a proven track record of providing outstanding client assistance and effectively resolving complex issues. Collaborates with teams, adapts to evolving needs, and consistently achieves desired outcomes. Possesses strong troubleshooting, communication, and conflict resolution skills. Recognized for reliability, problem-solving abilities, and a customer-centric approach that ensures exceptional service delivery.
Overview
9
9
years of professional experience
Work History
Engagement Center Support Specialist -Level I
Syneos Health
09.2023 - Current
- Answer phone professionally and expeditiously
- Respond to customer inquiries in a timely manner
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Identify and escalate priority issues to leadership
- Route calls to appropriate resource
- Maintain excellent notes in appropriate systems
- Help to maintain required project documentation
- Perform other duties as assigned
Patient Care Technician
Piedmont Atlanta Hospital
01.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
Radiology Scheduler
Change Healthcare
04.2020 - 09.2023
- Collecting all required patient information, including scheduling, pre-registration, and insurance verification
- Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
- Obtaining and accurately entering necessary demographic, clinical, and billing information
- Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures
- Collecting copays and payment information when necessary
- Processing required information according to client policies and procedures
- Providing professional, compassionate and concierge-like service to patients
- Available to work from 7am to 7pm EST
- Have a strong background in patient scheduling doing 10+ calls an hour
Data Entry Specimen Processor
Quest Diagnostics
08.2017 - 04.2020
- Perform sample aliquots
- Follow Standard Operating Procedures
- Utilize LIMS for sample tracking, testing, and result entry
- Operate and perform maintenance on various laboratory equipment
- Troubleshoot instrumentation failure when required
- Maintain all reagents, temperature logs, and proper documentation of test samples
- HIPPA and OSHA compliance
Medical Courier Driver
Lab Logistics
06.2015 - 08.2017
- Delivers medical devices to hospitals and surgery centers as directed by the Operations Manager, Dispatcher and/or any other designated company representative
- Picking up packages from the sender
- Delivering packages to the recipient
- Taking responsibility for high-value or confidential items
- Accepting payments for the items
- Filling out paperwork about completed deliveries
- Getting signatures from recipients upon delivery
- Working with dispatch to get to the right locations
- Understand local road laws
- Be able to read maps
- Take care of your vehicle
- Have knowledge of other vehicles, especially other delivery and emergency vehicles
- Take care of your cargo and your vehicle
Education
Associate of Science - Nursing
Bauder College
Atlanta, GA05-2014
Diploma -
Stephenson High School
01.2007
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Technical assistance
- Incident management
- Empathy and patience
- [Software] expertise
- Customer engagement
- Data entry
- Attention to detail
- Highly professional
Biography
Samantha Miller has 6 months of experience with Syneos Health as an Engagement Center Support Specialist - Level I. Additionally, Samantha Miller has over 5 years of experience in the Customer Service Industry as Radiology Scheduler. Furthermore, Samantha Miller has 4 years of experience as a Data Entry Specialist. These experiences have culminated in Samantha Miller translating unique insights into outcomes, helping biopharmaceutical customers shorten the distance from lab to life.
Timeline
Engagement Center Support Specialist -Level I
Syneos Health
09.2023 - Current
Patient Care Technician
Piedmont Atlanta Hospital
01.2023 - Current
Radiology Scheduler
Change Healthcare
04.2020 - 09.2023
Data Entry Specimen Processor
Quest Diagnostics
08.2017 - 04.2020
Medical Courier Driver
Lab Logistics
06.2015 - 08.2017
Diploma -
Stephenson High School
Associate of Science - Nursing
Bauder College
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