Samantha Miller
Spokane Valley
Summary
Shift Lead at Players And Spectators with a strong focus on customer service and employee training. Proven ability to resolve issues creatively while maintaining high safety standards. Skilled in cash handling and multitasking, I consistently motivated my team to enhance operational efficiency and customer satisfaction. I also have my food handlers permit and alcohol serving permit.
Overview
2
2
years of professional experience
Work History
Shift Lead, Bowl Desk, Snack Bar
Players And Spectators
01.2024 - Current
- Supervised daily operations and ensured adherence to service standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with management to develop strategies for improving overall store operations.
- Working in fast paced environments
Education
Medical Diagnostic Sonography
Spokane Community College
Spokane, WA06-2028
High School Diploma -
Central Valley High School
Spokane Valley, WA06-2025
Skills
- Customer service focus
- Employee training
- Positive attitude
- Cash handling
- Creative problem solving
- Multitasking Abilities
Timeline
Shift Lead, Bowl Desk, Snack Bar
Players And Spectators
01.2024 - Current
Medical Diagnostic Sonography
Spokane Community College
High School Diploma -
Central Valley High School