Samantha Milligan

Managed a case load of 60-80 patients.

• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
• Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
• Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
• Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
• Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.

• Safeguarded patient privacy with strict adherence to HIPAA protocols
• Served as a liaison between parents, schools, and Silver Hill Hospital
• Maintained a safe and mentally stimulating environment for patients whose mental illness prevented them from completing their educational goals
• Built strong relationships with patients as added support in their therapeutic journey.

• Safeguarded patient privacy with strict adherence to HIPAA protocols
• Provided DBT group therapy in the Acute Care Unit, Residential House for Schizophrenic and Psychotic patients, and Adolescent Inpatient Unit
• Conducted biopsychosocial assessments to determine individual limitations and strengths
• Built and maintained strong relationships with patients
• Maintained accurate records and documented client data in company databases
• Assisted in proper discharge planning
• Worked with a multitude of mental illness including Depression and Anxiety, EDO, SUD, Bipolar Disorder, Borderline Personality Disorder, Drug-induced Psychosis, Schizophrenia
• PTSD, Dissociative Identity Disorder
• Attended weekly seminars on a variety of therapeutic interventions.

• Caseload of 3-10 clients
• Aided clients in accessing different government and town services
• Made home visits for clients who had difficulty going to the office due to age or disability
• Used creative solutions to help clients reach their goals
• Used department database to document client/worker interactions
• Worked collaboratively with other case managers to provide best service for clients
• Worked collaboratively with other agencies to ensure the best service for clients
• Aided Spanish speaking clients to access services and reach a higher level of self-sufficiency
• Collaborated with government officials to aid clients.

• Provided grammatical and cultural guidance in the English language to adults
• Courses included direct contact in real-world situations, vocabulary improvement, and cultural understanding
• Offered services such as correspondence editing, moral support in real-life experiences such as meetings, doctor's appointments, phone conversations, and any other language support needed
• Students ended course with the confidence to interact in English and to begin enjoying a multi-cultural lifestyle.