Samantha Mirenda
Miami
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager/Assistant to the CEO
United Insurance Professionals
08.2021 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
Insurance Specialist
Fulks Family Dental
01.2019 - 12.2021
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Maintained confidentiality of patient finances, records, and health statuses.
Personal Trainer
D1 Sports Training And Therapy
05.2015 - 01.2019
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
Education
Associate of Arts -
Columbus State Community College
Columbus, OH05.2018
Skills
- Problem-Solving
- Goal Setting
- Clear Communication
- Customer Service
- Attention to Detail
- Time Management
- Dependable and Responsible
- Calm Under Pressure
- Active Listening
Certification
Project Management Certificate
Timeline
Operations Manager/Assistant to the CEO
United Insurance Professionals
08.2021 - 05.2024
Insurance Specialist
Fulks Family Dental
01.2019 - 12.2021
Personal Trainer
D1 Sports Training And Therapy
05.2015 - 01.2019
Associate of Arts -
Columbus State Community College
Project Management Certificate
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