Samantha
Twining,MI
Summary
Dynamic Patient Financial Service Sr. Representative at MyMichigan Health with a proven track record in enhancing customer satisfaction through effective communication and meticulous data management. Skilled in resolving complex inquiries and fostering strong client relationships, demonstrating reliability and attention to detail in all interactions.
Overview
9
9
years of professional experience
Work History
Patient Financial Service Sr. Representative
MyMichigan Health
Standish, MI
10.2024 - Current
- Managed patient inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Resolved issues through careful research and follow-up with customers.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Executive Administrative Assistant
McLaren Bay Region
Bay City, MI
07.2017 - 10.2024
- Managed executive calendars, prioritizing appointments and ensuring efficient time utilization.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Facilitated communication between departments, streamlining information flow and collaboration.
- Trained new administrative staff on office procedures, fostering a collaborative work environment.
- Oversaw special projects, coordinating cross-functional teams to achieve strategic objectives effectively.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Took notes and dictation at meetings.
Education
High School Diploma -
Arenac Eastern High School
Twining, MI05-1999
Skills
- Customer rapport
- Data entry proficiency
- Records management
- Account servicing
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
- Effective communication
- Adaptability and flexibility
Timeline
Patient Financial Service Sr. Representative
MyMichigan Health
10.2024 - Current
Executive Administrative Assistant
McLaren Bay Region
07.2017 - 10.2024
High School Diploma -
Arenac Eastern High School