Samantha Mitchell
Fort Myers
Summary
Compassionate Patient Care Technician with extensive experience at Hazelden Betty Ford, skilled in emergency response and patient observation. Proven ability to enhance patient satisfaction through empathetic support and effective communication. Adept at electronic charting and fostering team collaboration to improve care outcomes in diverse healthcare settings.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Hazelden Betty Ford
Naples, FL
01.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Documented patient interactions accurately in electronic health record systems.
- Supported therapeutic activities, promoting patient engagement in recovery processes.
- Participated in training programs to enhance skills in patient care techniques.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Administrative Assistant
Hazelden Betty Ford
Naples, FL
12.2021 - 12.2024
- Managed scheduling and logistics for meetings, ensuring efficient use of resources.
- Coordinated communication between departments, facilitating information flow and collaboration.
- Assisted in preparing reports and presentations for leadership, ensuring clarity and professionalism.
- Trained new staff on office protocols and software applications, fostering a collaborative environment.
- Implemented tracking systems for supplies, improving inventory management and cost-effectiveness.
- Developed standard operating procedures for administrative tasks, increasing consistency across operations.
- Streamlined office procedures to improve workflow efficiency and reduce redundancies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Patient Service Representative
NCH Hospital
Naples, FL
07.2019 - 11.2021
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated communication between patients and healthcare providers to ensure clarity of care instructions.
- Processed insurance verification and pre-authorization requests to streamline patient intake procedures.
- Resolved patient inquiries and concerns promptly, fostering a positive hospital environment.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Education
High School Diploma -
Palmetto Ridge
Naples, FL06-2016
Skills
- Patient observation
- Empathy and compassionate care
- Emergency response
- Team collaboration
- Certified in CPR/AED
- Direct patient care
- Electronic charting
- Activities of daily living ADL support
- Supporting personal needs
- Documenting behaviors
Timeline
Patient Care Technician
Hazelden Betty Ford
01.2025 - Current
Administrative Assistant
Hazelden Betty Ford
12.2021 - 12.2024
Patient Service Representative
NCH Hospital
07.2019 - 11.2021
High School Diploma -
Palmetto Ridge