Samantha Montague
Rochester,MN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Think Bank
Rochester, Minnesota
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Universal Banker
Foresight Bank
Rochester, MN
01.2021 - 08.2023
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Assisted customers with online banking setup and troubleshooting issues.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Developed relationships with business owners to promote commercial banking services.
Sales Consultant
Tom Kadlec Kia
Rochester, MN
12.2019 - 01.2021
- At Tom Kadlec Kia as a Sales Consultant I am in control of my customer base and how my customers feel throughout the entire car buying process
- My daily tasks include: Talking to customers online and in person, getting them in the store for an appointment, helping them find the vehicle that best fits their needs, doing follow up will all of my customers, helping with stocking in vehicles and moving vehicles around
- The best part of my job is helping customers get into their dream vehicles.
Lead Teller
Wells Fargo
Rochester, MN
06.2019 - 12.2019
- After being at Wells Fargo for 10 months i was promoted to lead teller
- With this position I continue to help customers with their everyday needs, while also doing tasks such as: opening and closing the branch, doing approvals for tellers for larger amounts, and taking care of other managerial tasks.
Education
High School Diploma -
Cambridge-Isanti High School
Cambridge, MN04.2017
Skills
- Complaint resolution
- Scheduling
- Account updating
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Consultative Sales
- Microsoft Excel
- Call Center Operations
- Professional telephone demeanor
- Customer Service
- Client Relations
Timeline
Customer Service Representative
Think Bank
08.2023 - Current
Universal Banker
Foresight Bank
01.2021 - 08.2023
Sales Consultant
Tom Kadlec Kia
12.2019 - 01.2021
Lead Teller
Wells Fargo
06.2019 - 12.2019
High School Diploma -
Cambridge-Isanti High School
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