Samantha Montes
Upland,CA
Summary
Experienced in comprehensive loss prevention strategies within retail environments. Strengths include keen observational skills, adeptness in conflict resolution and knowledge of legalities surrounding theft and fraud. Significant contributions to previous employers include reduced inventory shrinkage and creation of effective policies to deter theft.
Overview
7
7
years of professional experience
Work History
Fulfillment Associate
Nordstrom Rack
Chino Hills, California
05.2026 - Current
- Filled orders according to defined standards, maintaining quality and accuracy in order processing.
- Picked online orders from the sales floor and the stockroom to fulfill customer requests efficiently.
- Tagged, sorted, and organized inventory in backroom storage to ensure accurate inventory tracking.
Financial Advisor
Americor
Irvine, California
12.2025 - 04.2026
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Clarified payment plans to ensure client understanding and settlement programs to Americor consumers.
Registered Dental Assistant
MK Dental
Chino Hills, CA
02.2024 - 05.2025
- Delivered exceptional, empathetic service, transforming patient experiences by addressing concerns and alleviating treatment-related anxieties, resulting in improved patient satisfaction and trust.
- Educated patients on personalized oral hygiene strategies, enhancing engagement and supporting long-term dental health.
- Collaborated closely with the dental team to streamline workflows, contributing to a 20% increase in office efficiency and optimizing patient care delivery.
- Pursuing continuing education to remain current with dental technology and best practices, applying knowledge to improve patient care.
Safety Assistant
Amazon
Rialto, California
06.2019 - 12.2023
- Documented incident reports and near-miss observations, enhancing Amazon safety records.
- Performed monthly audits of the facility's emergency response plans and hazardous materials management programs.
- Supported Amazon fulfillment center safety audits and site inspections.
- Performed quality control inspections aligned with safety practices, fostering trust among quality and safety leadership.
- Engaged with team members to address safety concerns with diverse coworkers to achieve goals and resolve product-related safety issues.
Education
Registered Dental Assistant
American Career College
Ontario, CA01-2024
Pioneer High School
Whittier, CA06-2015
Skills
- Strong organizational and time management skills, exceptional communication and interpersonal skills, ability to work independently and as part of a team Detail-oriented and capable of managing multiple tasks simultaneously, experienced inventory control & demand planning
Hobbies and Interests
Hobbies and Interests: Swimming, weightlifting, cooking, reading non-fiction, volunteering at schools, making jewelry.
SKILLS/INTERESTS
Edwin Rhodes Elementary School, Chino, CA, Helped kids after school with homework, P.E, Arts & craft.
Timeline
Fulfillment Associate
Nordstrom Rack
05.2026 - Current
Financial Advisor
Americor
12.2025 - 04.2026
Registered Dental Assistant
MK Dental
02.2024 - 05.2025
Safety Assistant
Amazon
06.2019 - 12.2023
Registered Dental Assistant
American Career College
Pioneer High School