FRANKIE ERMANOV
Seattle
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Sweetgreen
Seattle
03.2024 - Current
- Managed Infinite Kitchen technology
- Managed daily operations to ensure excellent customer service standards.
- Oversaw staff recruitment, training, and performance management processes.
- Implemented cost control measures that improved operational efficiency.
- Led team meetings to communicate goals and promote a collaborative environment.
- Analyzed sales trends to inform inventory management decisions.
- Coordinated promotional events to boost community engagement and elevate brand awareness.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Facilitated promotions of 2 team members to shift leads and 1 shift lead to assistant manager.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and pinpointed opportunities for cost savings and revenue enhancement.
General Manager
MOD Pizza
Seattle
04.2022 - 03.2024
- Managed day-to-day operations independently, ensuring smooth workflow and team alignment.
- Experience in analyzing Profit & Loss Statements to optimize business results.
- Prioritized and planned effectively, solving problems and fostering a positive team culture through clear communication.
- Prioritized team development by providing guidance and support to squad members and captains.
- Motivated efforts to build a diverse team to better serve varied customer needs.
- Experience in portfolio management.
General Manager
Starbucks Coffee Company
Santa Fe
01.2017 - 04.2022
- Opening new store in new market
- Drove sales growth and improved COSD at both locations through targeted strategies and team engagement.
- Managed two remote locations, enhancing operational cohesion and performance across both sites.
- Revitalized a community store
- Managing the middle of P&L to optimize store revenue
- Developed and promoted ten Baristas to Shift Supervisor and one Shift Supervisor to Assistant Store Manager, fostering leadership growth within the team.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened workflow productivity by hiring, managing, and developing top Talent.
- Elevating customer connection growth significantly
- Demonstrated confidence and communication skills while collaborating with leaders.
- Led teams through change with a strong passion for development.
- Effectively prioritized tasks and planned workflows to meet deadlines.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Utilized Microsoft Outlook, Word, and Excel for efficient communication and documentation.
Assistant Store Manager
Starbucks Coffee Company
Santa Fe
01.2015 - 12.2017
- Supervised daily operations, ensuring seamless store functionality and adherence to standards.
- Trained and mentored new staff on customer service standards, enhancing team capability and service quality.
- Handled cash management procedures and financial reporting accuracy.
- Managed inventory levels and conducted regular stock assessments.
- Focused on skill development and operational knowledge to prepare for Store Manager role.
Barista/Shift Supervisor
Starbucks Coffee Company
Santa Fe
01.2011 - 12.2015
- Promoted from Barista to Shift Supervisor within 6 months of being with company.
- Rolled out new tools and led store teams through change.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Learned elevated coaching to lead a team.
- Reviewed inventory and sales records to prepare reports for upper management.
Education
Partners For Sustainability
01.2022
Women's Impact Network
01.2022
Bachelor's degree -
Business Sustainability
01.2021
Los Alamos Waste Team
01.2021
Skills
- Budget management
- Experience in managing budgets and handling financial documents
- Operational management
- Inventory control
- Performance management
- Strong organizational and time management skills
- Prioritization and planning
- Skilled with Microsoft Outlook, Word, and Excel
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Exceptional communication and interpersonal skills
- Community engagement
Certification
- Serve Safe Certificate
- MAST permit
Accomplishments
- Co-Chair of Western Mountain Women's Impact Network
- Chair for Area 803 Partners for Sustainability Chapter
- Manager of the Quarter Nominee for District 845
- 10 years with Starbucks Coffee Company
- Champion of Seattle market for sweetgreen
References
- Demian Crownfield, (336) 781-6364, crownfielddb@gmail.com
- Soni Adams, (916) 533-6936, sassipants1225@gmail.com
- Chelsey Johnson, (206) 376-0482
Timeline
General Manager
Sweetgreen
03.2024 - Current
General Manager
MOD Pizza
04.2022 - 03.2024
General Manager
Starbucks Coffee Company
01.2017 - 04.2022
Assistant Store Manager
Starbucks Coffee Company
01.2015 - 12.2017
Barista/Shift Supervisor
Starbucks Coffee Company
01.2011 - 12.2015
Partners For Sustainability
Women's Impact Network
Bachelor's degree -
Business Sustainability
Los Alamos Waste Team