Samantha Montoya
Marietta,GA
Summary
Personable and confident professional with a proven track record of creating exceptional customer experiences. Enthusiastic and dedicated, consistently exceeding expectations and ensuring customer satisfaction. Possesses a positive attitude and strong work ethic, eager to learn and grow in a dynamic environment. Demonstrates the ability to quickly adapt to new situations, follow instructions, and pay close attention to detail. Reliable and ready to utilize and further develop organizational and time-management skills in a Barista role.
Overview
2025
2025
years of professional experience
Work History
Catering Seasonal
Tacos El Campeon
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
Bartender- Social Media Manager
Le'zia-Hey Linda's
08.2024 - Current
- Cared deeply about the success and reputation of Walk-On's, consistently striving to create a welcoming and valued atmosphere for guests
- Focused on building personal connections with every guest, ensuring they felt like part of the Walk-On's family
- Went the extra mile by remembering guests' favorite dishes and anticipating their needs before they had to ask
- Delivered exceptional service by being attentive, proactive, and maintaining a high standard of hospitality
- Aimed to make every dining experience memorable, setting myself apart through dedication and personalized attention to guests
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Server
Walk-On's Sports Bistreaux
09.2023 - 06.2024
- Served at a variety of events, including graduation parties, weddings, birthdays, and work functions
- Prioritized attentiveness to ensure guests had everything they needed throughout the event
- Proactively refilled drinks, delivered food on time, and checked in with guests to ensure satisfaction
- Focused on maintaining attention to detail, ensuring the smooth flow of events
- Aimed to make each event memorable by ensuring guests felt well taken care of and their needs were met
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Business Management -
Chattahoochee Technical College
01.2025
Diploma -
Hillgrove Highschool
05.2023
Skills
- Strong work ethic
- POS systems
- Excellent communication
- Management Skills
- Adaptability
- Teamwork
- Quick learner
- Dependable and hardworking
- Task prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender- Social Media Manager
Le'zia-Hey Linda's
08.2024 - Current
Server
Walk-On's Sports Bistreaux
09.2023 - 06.2024
Catering Seasonal
Tacos El Campeon
Bachelor of Business Management -
Chattahoochee Technical College
Diploma -
Hillgrove Highschool
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