Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samantha Morales

Glendora,CA

Summary

Responsible and hardworking, offering 7 years of experience in customer service and 26 years handling children with special needs. Proficient multi-tasker with ability to manage multiple-line phone systems, greeting clients and admitting them, keeping insurance information up to date, and receiving payments. Along with being capable of managing multiple children with different needs. Focused on providing professional and caring service and support to every client. Positive nature with excellent people skills. Complete with a Master's Degree in Applied Behavior Analysis. Eager to take this next step and learn whatever is willing to be taught.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Midlevel Supervisor

Maxim Healthcare
06.2024 - Current
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Developed Behavior Intervention plans individualized per client topography and function.
  • Developed skill acquisition programs individualized per client needs.
  • Engaged parents in parent training for ABA protocols and behavior modification techniques.
  • Supervised a variety of clients with different levels of care required.
  • Trained Behavior Technicians in company policy, note writing, and ABA protocols.
  • Assisted the BCBA in report writing for insurance purposes.
  • Analyzed data and made changes to client programs according to the data trend.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
  • Collaborated with other professionals to develop and modify individualized treatment plans.
  • Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Supported client using principles of applied behavior analysis.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Used Central Reach and Catalyst to document patient information, progress notes, and treatment plans.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.

Babysitting/Sunday School/VBS

Self
01.2010 - Current
  • Handle multiple children at a time.
  • Keep children on task.
  • Assist with bathroom duties.
  • Assist children with various special needs.
  • Play with children while maintaining a safe and secure environment.
  • Keep children on a specific schedule.
  • Discipline as needed.
  • Clean up and encourage children to clean up after themselves.
  • Assist children with homework.
  • Mealtime and bedtime duties.
  • Give lessons to children.

Behavior Technician

Star of California
10.2022 - 05.2024
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
  • Collaborated with other professionals to develop and modify individualized treatment plans.
  • Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Supported client using principles of applied behavior analysis.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Used Central Reach and Catalyst to document patient information, progress notes, and treatment plans.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.

Scheduling Assistant

Star of California
03.2022 - 07.2022
  • Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
  • Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
  • Championed company values in all interactions, fostering a culture of collaboration, respect, and accountability among team members.
  • Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
  • Assisted in onboarding new employees, providing training resources on scheduling software usage to promote a smooth transition into their roles.
  • Streamlined scheduling processes by implementing efficient organizational tools and techniques.
  • Ensured timely completion of projects by closely monitoring progress and adjusting schedules as necessary.
  • Managed sensitive information discreetly while ensuring accurate record-keeping practices were maintained throughout the department.
  • Enhanced team productivity by effectively prioritizing tasks and delegating responsibilities.
  • Promoted a professional working environment, providing administrative support for office organization and documentation management.
  • Met tight deadlines under pressure, adapting quickly to changes in priorities or last-minute requests from executives.
  • Achieved high levels of accuracy in data entry, maintaining up-to-date information on staff availability and project statuses for efficient resource allocation.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Behavior Technician

Star of California
08.2020 - 03.2022
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
  • Collaborated with other professionals to develop and modify individualized treatment plans.
  • Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Supported client using principles of applied behavior analysis.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Used Central Reach and Catalyst to document patient information, progress notes, and treatment plans.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.

Fishing Clerk/Cashier

Turners Outdoorsman
07.2017 - 07.2020
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Assisted customers with new service additions and promotional offers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation and customer service.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wiped down counters to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant record-keeping.
  • Increased sales by suggesting specific purchases to customers according to what they wanted to do.
  • Received payments for invoices and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to the General Manager for remediation.
  • Processed returned items in accordance with store policy.
  • Assisted the bookkeeper in checking important paperwork.
  • Spooled fishing line.
  • Used my fishing expertise to advise customers and make sales.
  • Made sure product was tagged and efficiently organized product in the fishing department and front end.

Courtesy/Cashier/Floral Clerk

Albertson's
05.2015 - 06.2017
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Managed product returns professionally and quickly to maintain customer satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Helped customers find specific products, answering questions and offering advice.
  • Counted product stock to maintain inventory records.
  • Increased sales by suggesting specific purchases to customers according to what they were planning.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Resolved issues regarding customer complaints and escalated worsening concerns to the Front End Manager for remediation.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays in the floral department.
  • Accurately handled over $1500 of payments daily in cash and credit cards payments for all store products.
  • Trained new employees in cashiering and courtesy clerk procedures, offering assistance in resolving any problems.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers.
  • Answered phone calls to assist customers with questions and floral orders.
  • Monitored floral product availability in store, on shelves and in orders to accurately answer customer questions.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Arranged updated promotional displays every week.
  • Stayed up to date on current item discounts to support promotions.
  • Cross-trained in produce, floral, cashier, and courtesy clerk roles in order to provide skilled backup for team members.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Distributed new merchandise efficiently to different departments.
  • Trained new team members in cash register operation, courtesy clerk duties, and customer service.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Un-boxed new merchandise and added to shelves in accordance with stock rotation policies.
  • Processed returned items in accordance with store policy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.

Receptionist

McMeekin Law Office
06.2012 - 08.2014
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment, as well as to maintain confidentiality of the clients.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Sorted incoming mail and directed to correct personnel each day.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Answered and directed incoming calls using multi-line telephone system.
  • Welcomed visitors upon entrance, answered inquiries and directed questions or appointments to appropriate personnel.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Gathered, sorted, distributed and sent mail and packages.
  • Monitored daily and weekly schedules and monthly calendar obligations for the attorney and the paralegal.
  • Scheduled appointments based on attorney availability and established load parameters.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Coordinated and communicated with clients daily to gather pertinent information.
  • Checked documents for proper formatting, grammar and spelling.
  • Greeted visitors, assessed needs and directed to appropriate personnel.

Education

Master of Science - Applied Behavioral Analysis

Pepperdine University
Malibu, CA
12.2023

Bachelor of Arts - Allied Health, psychology

Azusa Pacific University
Azusa, CA
05.2020

Skills

  • Skilled in Microsoft Office and Central Reach
  • Proficient in handling diverse client needs
  • Supportive and caring
  • Efficient and accurate
  • Multitasking and prioritization
  • Detail oriented
  • Service/family-oriented mindset
  • Conflict mediation
  • Customer service
  • Fast learner

Certification

Registered Behavior Technician (RBT)

Timeline

Midlevel Supervisor

Maxim Healthcare
06.2024 - Current

Behavior Technician

Star of California
10.2022 - 05.2024

Scheduling Assistant

Star of California
03.2022 - 07.2022

Behavior Technician

Star of California
08.2020 - 03.2022

Fishing Clerk/Cashier

Turners Outdoorsman
07.2017 - 07.2020

Courtesy/Cashier/Floral Clerk

Albertson's
05.2015 - 06.2017

Receptionist

McMeekin Law Office
06.2012 - 08.2014

Babysitting/Sunday School/VBS

Self
01.2010 - Current

Bachelor of Arts - Allied Health, psychology

Azusa Pacific University

Master of Science - Applied Behavioral Analysis

Pepperdine University

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