Samantha Moretti
Longs,SC
Summary
Professional and personable administrative professional with 8+ years of experience providing customer service, administrative support, scheduling, and professional communication. Experienced in managing calendars and appointments, responding to internal and external inquiries, coordinating meetings, preparing documents and presentations, and maintaining accurate records. Highly organized, dependable, and detail-oriented with strong communication and problem-solving skills. Proficient in Microsoft Office and experienced in working with diverse stakeholders while providing prompt, courteous, and professional service.
Overview
8
8
years of professional experience
Work History
Business Analyst, Production Support
EAB
Remote
01.2023 - Current
- Acquired comprehensive knowledge of EAB's Student Success Management System (SSMS) products, including data requirements and technical functionalities.
- Managed and prioritized partner production issues post-implementation, ensuring timely resolution and enhanced operational support.
- Executed routine data loads and maintained data integrity across partner platforms.
- Communicated directly with partners to address concerns, fostering high customer satisfaction through prompt and professional interactions.
- Built strong relationships with internal teams—engineering, data extraction services, consulting, and development—to streamline collaboration and improve project outcomes.
Specialist, Technology Partner Support
EAB
Washington, DC
10.2021 - 01.2023
- Delivered customer service and technical support to partners, improving utilization of EAB's education technologies.
- Performed in-depth root cause analysis to troubleshoot technical and non-technical issues, identifying and implementing corrective and preventive measures.
- Collaborated with Tier 2 and Tier 3 Engineers, Business Analysts, and Product teams to pinpoint root causes and resolve individual support tickets.
- Proposed strategic initiatives for product enhancement and process optimization, aligning with partner needs.
Administrative Assistant
EAB
Washington, DC
08.2018 - 10.2021
- Partnered with Strategic Leaders to develop and implement service strategies for a partner base exceeding 100 higher education institutions.
- Managed complex calendars and scheduled appointments, enhancing operational efficiency and effective meeting coordination.
- Oversaw correspondence and communications, delivering prompt and professional responses to internal and external inquiries.
- Assisted project teams by preparing essential materials and presentations, ensuring clarity and professionalism in communications.
Education
Bachelor of Science - Interdisciplinary Liberal Studies
James Madison University
Harrisonburg, VA05-2017
Skills
- Customer Service
- Administrative Support
- Professional Communication
- Calendar Management
- Multitasking
- Attention to Detail
- Time Management
- Organization
Timeline
Business Analyst, Production Support
EAB
01.2023 - Current
Specialist, Technology Partner Support
EAB
10.2021 - 01.2023
Administrative Assistant
EAB
08.2018 - 10.2021
Bachelor of Science - Interdisciplinary Liberal Studies
James Madison University