SAMANTHA MORRA
Pace
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Internship Student
Vitality Worx
08.2023 - 10.2023
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Assisted in developing integrated marketing strategies for small businesses.
Base Defense Operations Controller
United States Air Force, USAF
05.2019 - 01.2021
- Responded quickly to crises, balancing operational requirements against public safety to handle dynamic needs effectively
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Presidential Security and Protective Services
United States Airforce, USAF
06.2018 - 04.2019
- Coordinated and provided real-time advisement of joint combined security measures for all movements of distinguished visitors
- Planned and communicated with unilateral agencies, providing subject matter expert recommendations of physical and supplementary security procedures
- Provided security for The President of The United States, Vice President, presidential cabinet secretaries, foreign heads of state, and other military and civilian distinguished visitors, both foreign and domestic
Case Reviewer/Biometrics
United States Air Force, USAF
06.2016 - 06.2018
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability
- Prepared reports, kept investigation records, and maintained all case-related paperwork
- Worked with multiple federal and state agencies and officials to investigate and review cases for national criminal databases.
Response Force Leader
United States Air Force, USAF
05.2015 - 05.2016
- Leveraged polished written and verbal communication skills to provide senior leaders with the information needed to make strategic, tactical decisions
- Remained composed and poised in physically demanding, high-stress situations and taught others how to maintain the same level-headed approach
- Identified issues, analyzed information, and provided solutions to problems.
Education
Bachelor of Science - Health Administration
The University of West Florida
12.2023
Skills
- Decision Making
- Data Entry
- Interpersonal Communication
- MS Office
- Excellent Communication
- Dependable and Responsible
- Clerical Support
- Teamwork and Collaboration
- Spreadsheet Tracking
- Administrative Support
Certification
Domestic Violence Intervention Advisor
Timeline
Internship Student
Vitality Worx
08.2023 - 10.2023
Base Defense Operations Controller
United States Air Force, USAF
05.2019 - 01.2021
Presidential Security and Protective Services
United States Airforce, USAF
06.2018 - 04.2019
Case Reviewer/Biometrics
United States Air Force, USAF
06.2016 - 06.2018
Response Force Leader
United States Air Force, USAF
05.2015 - 05.2016
Bachelor of Science - Health Administration
The University of West Florida
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