Samantha Morrison
Astoria,OR
Summary
Results-oriented Operations Specialist with expertise in client communication and workflow enhancement. Led a call center team to improve customer satisfaction, demonstrating strong problem-solving and HIPAA compliance skills. Focused on administrative support and staff training, driving operational efficiency. Proven track record in streamlining operations and boosting productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Specialist
Peninsula Compounding Pharmacy
Astoria, USA
06.2024 - 02.2025
- Coordinated with team members to optimize daily operations and improve workflow efficiency
- Assisted clients with order processing and issue resolution, contributing to high client satisfaction
- Handled customer inquiries via phone and email, ensuring clear and timely communication to enhance client experience
- Responded to client requests with professionalism and attention to detail
- Maintained accurate records of client interactions and transactions
- Managed sensitive information with confidentiality and care
- Supported pharmacy staff with administrative tasks
Call Center Lead Supervisor
Peninsula Compounding Pharmacy
Long Beach, USA
06.2023 - 06.2024
- Led daily operations for a remote, high-volume call center supporting a mail-order pharmacy
- Supervised and coached customer service representatives to achieve performance and quality standards
- Monitored call metrics to identify trends and improve service quality
- Provided escalation support and resolved complex customer and prescription issues
- Ensured compliance with HIPAA and pharmacy regulations
- Conducted performance evaluations, coaching sessions, and corrective actions
- Collaborated with operations, IT, and management to improve workflows and systems
- Trained new hires and mentored staff to enhance skills and support retention
- Assisted with scheduling and workforce management for a remote team
Pharmacy Assistant
Peninsula Compounding Pharmacy
Long Beach, USA
03.2022 - 06.2023
- Measured, weighed, and mixed pharmaceutical ingredients to ensure precise formulation and adherence to prescriptions
- Assisted in preparing non-sterile compounded medications per prescriptions and formulas
- Maintained clean, organized compounding environment to comply with USP guidelines and support safe medication preparation
- Labeled, packaged, and documented medications for accuracy and traceability
- Managed inventory of pharmaceutical ingredients and supplies to ensure availability and support efficient pharmacy operations
- Followed safety protocols, including PPE and hazardous drug handling
- Performed equipment cleaning, calibration, and maintenance
- Supported quality assurance and documentation processes
- Collaborated with pharmacy staff for timely order fulfillment
Education
High School Diploma -
Vallivue Academy
Caldwell, ID05-2011
Skills
- Customer relationship management
- Administrative Support
- Customer service
- Customer Inquiry Handling
- Workflow improvement
- Time Management
- Team collaboration
- Effective communication
- Written Communication
- Attention to detail
- Problem solving
- Client Communication
Certification
Driver’s License
Timeline
Operations Specialist
Peninsula Compounding Pharmacy
06.2024 - 02.2025
Call Center Lead Supervisor
Peninsula Compounding Pharmacy
06.2023 - 06.2024
Pharmacy Assistant
Peninsula Compounding Pharmacy
03.2022 - 06.2023
High School Diploma -
Vallivue Academy