Samantha Moungey
Sevierville,TN
Summary
Versatile Leader successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
6
6
years of professional experience
Work History
Lot Operations Team Lead
Dollywood Theme Park
07.2021 - Current
- Developed, trained, implemented, and improved procedures after Parking renovation.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Delivered feedback and training to drastically increase efficiency and consistency among PIC team.
- Developed and promoted 24 new Leaders and counting through Safety Trainer Class program.
- Coordinated with other teams and Leadership to enhance Guest Experience.
- Motivated and trained employees to maximize team productivity.
Attractions Team Lead
Dollywood Theme Park
03.2018 - 07.2021
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Managed 60+ Hosts and supporting teams park-wide with cross training and Grouper Program.
- Developed and implemented Grouper Program to trial utilization of minors on several Attractions.
- Coached team members in techniques necessary to complete job tasks
- Worked with team to identify areas of improvement and devised solutions based on findings
Education
Specialist of Education - Secondary Education
Capella University
Minneapolis, MN05.2022
No Degree - Education
Middle Tennessee State University
Murfreesboro, TN05.2017
Skills
- Operational Efficiency and Safety
- Company Safety Policies
- Standard Operating Procedures Proficient
- Motivational Leadership
- Continuous Improvement Projects
- Strategic Decision-Making
Accomplishments
- Created, developed, implemented, and improved over 25 standard operating procedures.
- Created and hosted the new Safety Trainer Class and developed 48 Safety Trainers and Team Leads since 2022.
Timeline
Lot Operations Team Lead
Dollywood Theme Park
07.2021 - Current
Attractions Team Lead
Dollywood Theme Park
03.2018 - 07.2021
Specialist of Education - Secondary Education
Capella University
No Degree - Education
Middle Tennessee State University
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