Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samantha Mowrer

Fredericksburg,OH

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Utilize communication skills to increase understanding and quality of work performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager/IT Support Specialist

Swiss Valley Furniture
02.2023 - Current
  • Implemented new POS system and phone system upgrade.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with customers, vendors, and builders to ensure long-term success and loyalty.

Client Support Specialist

College Of Wooster
01.2020 - 02.2023
  • Collaborated closely with a team to achieve goals.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
  • Delivered outstanding service to students, faculty, and staff.

Custodial Specialist

College Of Wooster
07.2010 - 01.2020
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Demonstrated attention to detail when performing specialized tasks such as floor waxing, carpet extraction, or window washing.
  • Maintained thorough documentation of completed tasks for accurate record-keeping purposes.
  • Reduced maintenance costs by conducting regular inspections and addressing issues proactively.

Education

Bachelor of Arts - Business Administration

University of Akron
Akron, OH
12.2008

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player

Certification

Ohio State University - Leadership Training program (2023)

Timeline

General Manager/IT Support Specialist

Swiss Valley Furniture
02.2023 - Current

Client Support Specialist

College Of Wooster
01.2020 - 02.2023

Custodial Specialist

College Of Wooster
07.2010 - 01.2020

Bachelor of Arts - Business Administration

University of Akron

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Samantha Mowrer