Samantha Mulvihill
Johnsburg,IL
Summary
Experienced in networking, cold calling, and field operations with strong skills in these areas. Gifted communicator, negotiator, and problem-solver who tackles challenges with tenacity and determination. Keen attention to detail and shrewd, charming nature enable effective navigation of complex situations.
Overview
7
7
years of professional experience
Work History
Front Window Cashier
Chick-fil-A Restaurants
2022.08 - 2023.07
- Approached every question or concern with calm and level-headed approach.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
- Performed cash, card and check transactions to complete customer purchases.
Bakery Clerk
Jewel Osco
2021.08 - 2022.06
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Associate
DICK'S Sporting Goods
2020.09 - 2021.06
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Embarkation Specialist
United States Marine Corps, USMC
2016.11 - 2020.09
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
Education
Master's degree - Psychology
University of Glasgow
Glasgow, Scotland09.2024
Bachelor's degree - Psychology
DePaul University
Chicago, IL06.2023
Skills
- Inventory Control
- Product Sales
- Customer Needs Assessment
- Upselling
- Problem-solving skills
- Meeting deadlines
- Teamwork and Collaboration
- Sales Strategies
- Shipment Processing
- Verbal/written communication
Relocation
- Madison, WI
- Chicago, IL
Military Service
United States Marine Corps, United States, Corporal, 11/01/16, 09/01/20
- Ensuring all equipment is accounted for, via excel and checking with other members of the unit, Writing emails, Prepare and maintain detailed embarkation documentation, including load plans, manifests, and shipping documents.
- Plan, organize, and manage the embarkation and debarkation of personnel, equipment, and supplies.,
- Liaise with military and civilian transportation agencies to arrange for the movement of personnel and cargo.
- Proficient in using logistics and transportation management software and tools., Knowledge of USMC regulations and procedures related to embarkation.
- Strong leadership and supervisory skills.
- Ability to train, mentor, and manage junior personnel.
- Ability to work in dynamic and high-pressure environments.
- Good Conduct Metal: awarded to Marines who have served honorably and faithfully for three years
- National Defense Service Metal: Serving during a time of active war
- Lance Corporal leadership training
Timeline
Front Window Cashier
Chick-fil-A Restaurants
2022.08 - 2023.07
Bakery Clerk
Jewel Osco
2021.08 - 2022.06
Sales Associate
DICK'S Sporting Goods
2020.09 - 2021.06
Embarkation Specialist
United States Marine Corps, USMC
2016.11 - 2020.09
Master's degree - Psychology
University of Glasgow
Bachelor's degree - Psychology
DePaul University
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