Samantha Lopez
Rio Rico,AZ
Summary
Dynamic and bilingual Quality Improvement Coordinator with a proven track record at Mariposa Community Health Center. Excelled in developing data-driven quality improvement plans and fostering team collaboration. Demonstrated adaptability and problem-solving skills, significantly enhancing patient care and compliance standards. Expert in bilingual communication and project management, ensuring effective cross-functional team integration and process improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Improvement Coordinator
Mariposa Community Health Center
06.2021 - Current
- Developed quality improvement plans, policies and operational guidelines.
- Documented and reported issues with compliance, standards of care, and quality assurance requirements.
- Championed data-driven decision-making projects that led to targeted improvements in critical performance areas.
- Collaborated with cross-functional teams to drive process improvements.
- Evaluated competency of clinical staff, documenting performance, and recommending improvements.
- Checked patient conditions and records to evaluate care.
- Established and tracked quality department goals and objectives.
- Recorded, analyzed and distributed statistical information.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recorded and organized test data for report generation and analysis.
- Performed outreach to patients to meet quality measures
Certified Clinical Medical Assistant
Mariposa Community Health Center
04.2018 - 06.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
Education
Certificate - Medical Assistant
Carrington College
Tucson10-2017
High School Diploma -
Rio Rico High School
Rio Rico05-2016
Skills
- Bilingual in spanish
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Effective multitasking
- Adaptability and flexibility
- Prioritization and execution
- Data-driven decision making
- Interpersonal communication
- Project managing
- Excellent verbal and written communication skills in English/Spanish
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR Certified
Timeline
Quality Improvement Coordinator
Mariposa Community Health Center
06.2021 - Current
Certified Clinical Medical Assistant
Mariposa Community Health Center
04.2018 - 06.2021
- CCMA - Certified Clinical Medical Assistant
- CPR Certified
Certificate - Medical Assistant
Carrington College
High School Diploma -
Rio Rico High School
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