Samantha Nedic
Louisville,KY
Summary
Forward-thinking team leader skilled at operating departments efficiently and fairly to meet goals. Successful background delivering outstanding results in productivity and quality. Proactive and hardworking individual focused on continuous operational improvement through open communication and teamwork.
Overview
7
7
years of professional experience
Work History
Operations Supervisor, Patient Access
CoverMyMeds
01.2021 - Current
- Coached, motivated, and trained team members according to company SOPs to maximize team productivity and positive patient outcomes.
- Kept high average of performance evaluations, consistently rated a strong performer.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries.
- Completed weekly reporting on staffing, productivity, and volume forecasting.
Quality Coordinator, Patient Access
CoverMyMeds
04.2018 - 12.2020
- Developed 50+ educational materials used to train staff on QA SOPs.
- Facilitated onboard training to all new hire agents
- Addressed non-conformance issues, pausing production to correct errors and review with team member.
- Assisted with both internal and external quality control audits.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Case Manager, Patient Access
CoverMyMeds
11.2016 - 04.2018
- Coordinated services with other agencies, insurance companies, and healthcare professionals to provide useful medical benefits to 100+ patients.
- Assisted patients in navigating pharmacy benefits, financial services and public benefits to gain access to valuable resources.
- Monitored and reported patient safety information, including adverse events and product complaints, with familiarity in FDA requirements for such reporting.
- Reviewed individual referrals to obtain services, advocate for patient needs and resolve roadblocks.
Education
Associate of Science -
Jefferson Community And Technical College
Louisville, KYSkills
- Proficient in Microsoft Suite
- Skilled in CMS, MasterControl, and Workday
- Risk Management
- Quality Assurance
- "The Golden Rule" Leadership
- Client and Customer Relations
- Operations Management
- Employee Development
- Performance Monitoring
Timeline
Operations Supervisor, Patient Access
CoverMyMeds
01.2021 - Current
Quality Coordinator, Patient Access
CoverMyMeds
04.2018 - 12.2020
Case Manager, Patient Access
CoverMyMeds
11.2016 - 04.2018
Associate of Science -
Jefferson Community And Technical College
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