Samantha Newsom
Palatine,IL
Summary
Dynamic professional with a proven track record at Medigence Health, excelling in customer service and Microsoft Office Suite. Expert in enhancing onboarding processes and coordinating healthcare provider networks, demonstrating exceptional organizational skills and a collaborative approach. Achieved significant improvements in employee integration and training efficiency.
Overview
9
9
years of professional experience
Work History
Network Coordinator
Medigence Health
Remote
09.2022 - Current
- Monitored new employee progress and provided feedback to improve onboarding effectiveness.
- Hired employees and processed hiring-related paperwork.
- Scheduled or conducted new employee orientations.
- Conducted exit interviews and completed employment termination paperwork.
- Provided support in developing training materials for new employees.
- Created orientation checklist and reviewed with new hires.
- Coordinated with various departments to ensure smooth transition into the organization.
- Managed a large group of healthcare providers.
- Planned travel (flights, hotels, rental cars) for healthcare providers.
- Documented and escalated IT issues.
- Ensured all documentation was submitted to clients in a timely manner.
- Supported talent acquisition efforts by ensuring a seamless and positive onboarding experience for all new hires.
- Managed and trained other network coordinators.
Patient Services Coordinator
PT Solutions
Elk Grove Village, IL
08.2021 - 09.2022
- Answered telephone calls all day to schedule appointments and answer patient questions.
- Oversaw patient registrations by collecting information, verifying benefits, and submitting paperwork.
- Organized and maintained patient charts with proper classification and filing systems.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Registered patients by verifying records to update computer system and patient charts.
- Utilized technology and specialized software to maximize productivity.
Server
Finkbine Country Club
Iowa City, IA
09.2020 - 05.2021
- Assisted Managers with onboarding new employees
- Operated POS terminals to input orders, split bills and calculate totals
- Greeted customers, answered questions, and recommended specials, wine, and desserts to increase profits
- Completed operational duties by organizing prep and office area, safeguarding alcohol, housekeeping, and polishing silverware
- Communicated with customers to ensure their satisfaction and resolved any complaints
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
Hair Assistant
Salon Lorrene
Palatine, IL
09.2015 - 07.2020
- Assisted with ordering products
- Ensured check in desk was stocked and organized
- Assisted in revising the schedule
- Shampooed and treated guest’s hair
- Supported stylists
- Provided a genuine, friendly guest experience in person and on the phone
- Kept salon clean and organized, by sweeping and folding towels
- Assisted customers with questions and provided them beverages as they waited.
Server
Z’Mariks
Iowa City, IA
09.2019 - 04.2020
- Took and fulfilled orders for the guest
- Provided guests suggestions for food and drinks and shared daily specials
- Completed opening and closing duties, by restocking products, cleaning restaurant, and doing dishes
- Managed vendors when they came to complete work orders
- Answered phones, placed to-go and catering orders
- Assisted food preparation staff
- Processed guests’ payments.
Education
Bachelor of Arts - Communication Studies
University of Iowa
Iowa City, IA05.2021
Skills
- Customer Service
- Communication Strategies
- Organizational Skills
- Decision Making
- Planning
- Attention to Detail
- Collaborative
- Problem Solving Skills
- Office administration
- Data entry
- Microsoft Office Suite
- Performance tracking
- Onboard new hires
Education and Training
other
Timeline
Network Coordinator
Medigence Health
09.2022 - Current
Patient Services Coordinator
PT Solutions
08.2021 - 09.2022
Server
Finkbine Country Club
09.2020 - 05.2021
Server
Z’Mariks
09.2019 - 04.2020
Hair Assistant
Salon Lorrene
09.2015 - 07.2020
Bachelor of Arts - Communication Studies
University of Iowa
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