Samantha Nichols
Lexington,TN
Summary
Dependable and adaptable individual with a strong background in customer service within healthcare and banking sectors. Skilled in resolving issues, maintaining accurate records, and improving operational efficiency. Dedicated to delivering exceptional service to enhance patient and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Specialist
Dermatology Clinic of Jackson
Jackson Tennessee
02.2026 - Current
- Assisted patients with scheduling appointments and managing follow-up communications.
- Coordinated patient intake processes to ensure smooth clinic operations.
- Maintained accurate patient records utilizing electronic health record systems.
- Responded to patient inquiries, providing timely information and support regarding services offered.
- Streamlined appointment scheduling processes for increased efficiency and reduced waiting times.
Bank Teller
FirstBank
Lexington, TN
06.2025 - 02.2026
- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Assisted customers with account inquiries, providing timely and informative responses.
- Maintained cash drawer accuracy through diligent balancing and reconciliation practices.
- Utilized banking software to manage transactions and update customer records effectively.
Loan Customer Service Representative
Advance Financial 247
Jackson, TN
08.2019 - 06.2025
- Managed customer inquiries regarding loan products and application processes.
- Resolved complex issues related to loan servicing and account management.
- Collaborated with cross-functional teams to ensure alignment on loan processing procedures.
- Participated in ongoing professional development opportunities to stay informed about changes in lending regulations and industry trends.
- Demonstrated a strong understanding of loan products, terms, and eligibility requirements to enhance the overall customer experience.
- Provided exceptional customer service, addressing borrower concerns and offering guidance on available loan options.
- Resolved customer inquiries using CRM software to enhance service efficiency.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
High School Diploma -
Scotts Hill High School
Scotts Hill, TN05-2013
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving abilities
- Punctual and hardworking
- Reliability
- Multitasking Abilities
- Active listening
- Effective communication
- Adaptability and flexibility
- Detail-oriented
Timeline
Patient Specialist
Dermatology Clinic of Jackson
02.2026 - Current
Bank Teller
FirstBank
06.2025 - 02.2026
Loan Customer Service Representative
Advance Financial 247
08.2019 - 06.2025
High School Diploma -
Scotts Hill High School