Samantha Nieves
552 Eire st, Camden
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Health Aide
Mercy Home Care
02.2023 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Monitored changes in clients' conditions to report concerns to supervisor.
Administrative Assistant /Front Desk Receptionist
Trinity Health Life Pace
05.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Patient Service Representative
Cooper University Hospital
01.2017 - 05.2018
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments.
- Delivered support to medical staff in completion of patient paperwork.
Education
High School Diploma -
Woodrow Wilson
3100 Federal St Camden Nj 0810505-2010
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Client documentation
- Home safety assessments
- Bathing assistance
- Dressing assistance
- Light housekeeping
- Customer service
- Microsoft Word
- File organization
- Critical thinking
- Professional communication
- Computer skills
- Multitasking
- Communication
- Time management
Certification
- Basic Life Support Certification (BLS)
11/12/2024-11/30/2026
Languages
Bilingual English and Spanish
Timeline
Home Health Aide
Mercy Home Care
02.2023 - Current
Administrative Assistant /Front Desk Receptionist
Trinity Health Life Pace
05.2018 - Current
Patient Service Representative
Cooper University Hospital
01.2017 - 05.2018
- Basic Life Support Certification (BLS)
11/12/2024-11/30/2026
High School Diploma -
Woodrow Wilson
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