Samantha Norton
Hilton
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Paychex Insurance Agency
Rochester
09.2024 - Current
- Setting clients up with insurance for their employees through their business
- Work directly with carriers
- Manage and send paperwork
- Prospecting for clients
- Engaged clients through phone calls to discuss insurance options and services.
- Assisted in processing client applications and maintaining accurate records.
- Educated clients on policy details, coverage options, and benefits available.
- Provided customers with product information, pricing and availability.
Waitress
Cheeburger Cheeburger Restaurants
Rochester
06.2009 - 04.2018
- Provided exceptional customer service in a fast-paced restaurant environment.
- Took orders accurately and efficiently using restaurant point-of-sale system.
- Served food and beverages promptly while ensuring guest satisfaction.
- Managed multiple tables while maintaining attention to detail and service quality.
- Maintained cleanliness and organization of dining area throughout shifts.
- Developed positive relationships with regular customers through friendly conversation.
Education
Bishop Kearney
Rochester, New YorkSkills
- Client engagement
- Customer relationship management
- Insurance underwriting
- Building rapport
- Time management
- Solution selling
- Critical thinking
- Documentation and reporting
- Customer service
Timeline
Inside Sales Representative
Paychex Insurance Agency
09.2024 - Current
Waitress
Cheeburger Cheeburger Restaurants
06.2009 - 04.2018
Bishop Kearney