Natasha Miller
Bellwood,IL
Summary
Dedicated professional with extensive experience in customer service and sales. Expertise in managing accounts, processing orders, and ensuring accurate record-keeping to support exceptional service delivery. Strong communication and problem-solving abilities enhance customer experiences and operational workflows.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Farmer Brothers Coffee
Northlake, USA
12.2024 - Current
- Managed portfolio of customer accounts, ensuring timely order entry and processing
- Maintained and updated account records, facilitating accurate customer information access
- Verified orders and resolved discrepancies, enhancing customer satisfaction
Telesales Representative
Keurig Dr Pepper
Northlake, USA
10.2021 - 05.2024
- Process beverage orders for a wide range of business clients
- Coordinated in-state and out-of-state deliveries to ensure prompt service
- Maintained accurate CRM data and customer records to support streamlined order processing
- Communicated with drivers and customers to facilitate timely deliveries
Distress Operator
Travelliance
Schaumburg, USA
11.2019 - 05.2020
- Guided customers through travel issues to facilitate seamless travel experiences
- Recorded issues, actions taken, and resolutions to enhance service quality
- Documented customer interactions with airlines and hotels to maintain accurate records in database system
Front Desk Agent
Comfort Suites O'Hare
Schiller Park, USA
07.2019 - 11.2019
- Handled guest inquiries and resolved issues via phone calls, enhancing guest satisfaction
- Assisted guests with check-in and check-out procedures
- Trained new employees in front desk operations, ensuring smooth onboarding and consistency in service
- Managed inventory and coordinated daily front desk tasks, maintaining operational efficiency
Nursing Assistant
Lexington Square
Lombard, USA
05.2016 - 07.2019
- Provided compassionate support to residents addressing emotional and physical needs
- Assisted residents with daily activities to enhance independent living
- Maintained cleanliness and safety in living areas to safeguard residents' health and comfort
Education
Graduate Certificate - Lean Six Sigma (Greenbelt)
Governors State University
Park Forest, IL12-2025
High School Diploma -
Proviso West High School
Hillside, IL05-2014
Skills
- Sales techniques
- Account management
- Customer relationship management
- Client engagement
- Closing techniques
- Customer excellence
- Data analysis
- Microsoft Excel proficiency
- Project management
- Microsoft Teams
- Problem resolution strategies
- Critical thinking
- Goal management
- Effective communication
- Record management
Certification
- Lean Six Sigma Green Belt
- CPR & First Aid
Timeline
Inside Sales Representative
Farmer Brothers Coffee
12.2024 - Current
Telesales Representative
Keurig Dr Pepper
10.2021 - 05.2024
Distress Operator
Travelliance
11.2019 - 05.2020
Front Desk Agent
Comfort Suites O'Hare
07.2019 - 11.2019
Nursing Assistant
Lexington Square
05.2016 - 07.2019
Graduate Certificate - Lean Six Sigma (Greenbelt)
Governors State University
High School Diploma -
Proviso West High School