Nicholas Boutin
Utica
Summary
Dynamic Inside Sales Representative with a proven track record at Quality Hardware of Michigan, excelling in customer relationship management and problem-solving. Recognized for delivering exceptional service and exceeding customer satisfaction through effective communication and adaptive selling techniques. Committed to driving sales growth and fostering strong client connections.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Quality Hardware of Michigan
Warren
06.2023 - Current
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Car Porter
Serra Ford Rochester Hills
Rochester Hills
05.2020 - 02.2023
- Assisted customers by retrieving and delivering vehicles promptly.
- Maintained cleanliness of the dealership lot and showroom area.
- Inspected vehicles for damage before and after parking to ensure quality control.
- Coordinated with service staff to manage vehicle flow efficiently.
- Communicated effectively with team members to support daily operations.
- Followed safety protocols while handling keys and vehicles throughout the dealership.
- Transported customer's cars to service area for repairs or maintenance work.
- Fueled vehicles and checked tires for proper inflation prior to test drives.
- Reported any mechanical problems found while transporting vehicles.
- Assisted customers with loading and unloading luggage from their cars.
- Provided emergency roadside assistance such as jump-starting batteries or changing flat tires.
- Transported clients to various destinations safely and efficiently.
Education
High School Diploma -
Dakota High School
Macomb, MI06-2020
Some College (No Degree) - Firefighter 1 & 2
Oakland Community College
Bloomfield Hills, MISkills
- Customer relationship management
- Sales techniques
- Product knowledge
- Cold calling
- Customer care
- Data analysis
- Market research
- Problem solving
- Active listening
- Adaptive selling techniques
- Social selling
- Customer engagement
- Customer service
- Networking
Affiliations
-Competitive sports: Basketball and football
developed teamwork, leadership, and resilience
-Community involvement: Participated in team events and volunteer initiatives
- Fitness and outdoor activities: Emphasize personal wellness, commitment, and determination
Timeline
Inside Sales Representative
Quality Hardware of Michigan
06.2023 - Current
Car Porter
Serra Ford Rochester Hills
05.2020 - 02.2023
High School Diploma -
Dakota High School
Some College (No Degree) - Firefighter 1 & 2
Oakland Community College