Krishena Bell
Addison,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
GEICO
Richardson, Texas
04.2024 - Current
- Cross-sold and upsold insurance products, driving significant revenue growth.
- Facilitated high-volume sales interactions with customers.
- Overcame sales objections and negotiated solutions, successfully closing sales and ensuring customer satisfaction.
- Utilized CRM systems to document customer interactions and manage leads effectively, enhancing follow-up processes.
- Cultivated strong customer relationships through effective communication and timely follow-up.
- Prepared insurance quotes and detailed policy coverage, pricing, and benefits, ensuring informed customer decisions.
- Delivered excellent customer service while maintaining company policies.
Forklift Operator
Penske Truck Leasing
03.2021 - 12.2023
- Employed strapping and bracing techniques to ensure load stability and safe transport.
- Unloaded materials and goods at designated locations to optimize project workflow.
- Delivered materials and goods to designated locations to enhance project readiness.
- Delivered materials and goods to designated locations to support timely project execution.
Customer Service Chat Representative
CMI Group
01.2019 - 02.2021
- Managed inbound customer chat conversations across multiple websites, ensuring timely and effective assistance.
- Handled inbound customer chat conversations across various websites, addressing inquiries and enhancing customer satisfaction.
- Facilitated customer chat interactions on multiple websites to provide support.
- Built relationships with new customers and nurtured existing client partnerships, contributing to increased customer loyalty.
Seasonal Patient Access Representative
Conifer Health Solutions
07.2016 - 12.2018
- Collected and entered patient demographic and insurance data into database, establishing accurate medical records
- Identified insurance payment sources and organized payers sequentially, facilitating efficient claims processing
- Received patient deductibles and co-pay amounts, discussing options for addressing remaining financial obligations
- Received patient deductibles and co-pay amounts, providing guidance on options to satisfy financial obligations
Medical Records Retrieval Specialist
Cotiviti Inc
10.2014 - 06.2016
- Secured signatures on information release forms to expedite acquisition of medical and treatment records from service providers
- Obtained signatures on information release forms to ensure timely access to medical and treatment records from other service providers
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Uploaded physician progress notes, history, and physicals into electronic medical records to ensure accurate patient documentation
- Uploaded physician progress notes, history, and physicals into electronic medical records, enhancing accuracy of patient documentation
Education
High School Diploma -
South Oak Cliff High School
Dallas, TXSkills
- Sales expertise
- Sales techniques
- Sales Communication
- Sales Leadership
- CRM
- Sales Technology
- Data Analysis
- C360
- MAX
- Jira
- Networking Solutions
- Team Building
Timeline
Inside Sales Representative
GEICO
04.2024 - Current
Forklift Operator
Penske Truck Leasing
03.2021 - 12.2023
Customer Service Chat Representative
CMI Group
01.2019 - 02.2021
Seasonal Patient Access Representative
Conifer Health Solutions
07.2016 - 12.2018
Medical Records Retrieval Specialist
Cotiviti Inc
10.2014 - 06.2016
High School Diploma -
South Oak Cliff High School