Samantha Nunez
National City,CA
Summary
Communicative and team player oriented with skills in coaching and task delegation. Polished in overseeing employee performance and guiding and motivating new talent. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Pep Boys Auto Service & Tire
Chula Vista, CA
01.2023 - Current
- Greeted customers, identified their needs and provided advice on automotive services.
- Provided estimates of repair costs to customers and discussed options with them.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
Assistant Manager
Pep Boys Auto Parts & Service
Clairmont , CA
02.2019 - 01.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
Retail Sales Specialist
Pep Boys Auto Parts & Service
Clairmont , CA
02.2012 - 02.2019
- Handled customer complaints in a professional manner, responding quickly to resolve issues.
- Implemented store policies regarding returns, exchanges, warranties and security procedures.
- Provided training support for new employees on sales techniques and operational procedures.
- Monitored sales performance against targets set by management team.
- Analyzed customer feedback data to identify areas of improvement within the store.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Cashier
Pep Boys Auto Parts & Service
Chula Vista, CA
04.2010 - 02.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Associate of Science - Nursing, Vocational
Southwestern College
Chula Vista, CA05-2024
Certification - IV Therapy And Blood Withdrawal Certification
San Marcos Healthcare Learning Center
2103 El Camino Real Suite 208 Oceanside CA 9205409-2023
Certificate - Basic Life Support CPR And AED
American Heart Association
08-2023
Certificate - Acute Care Nursing Assistant
Southwestern College
Chula Vista, CA05-2022
Certificate - Certified Nursing Assistant
Southwestern College
Chula Vista, CA03-2022
Associate of Science -
San Diego Mesa College
San Diego, CA12-2020
Skills
- Customer Satisfaction
- Documentation
- Complaint Handling
- Warranty processing
- Organization
- Customer Education
- Appointment Scheduling
- Service Recommendations
- Customer Retention
- Documentation And Reporting
- Computer Skills
- Data Entry
- Customer Service
- Listening Skills
- Multitasking and Organization
- Team Collaboration
- Conflict Resolution
- Attention to Detail
- Client rapport
- Workflow Management
- Strong Work Ethic
- Process Improvements
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- BLS
- IV Therapy and Blood Withdrawal
- Certified Nursing Assistant
- Acute Care Nurse Assistant
Accomplishments
- Deans list
References
References available upon request.
Timeline
Automotive Service Advisor
Pep Boys Auto Service & Tire
01.2023 - Current
Assistant Manager
Pep Boys Auto Parts & Service
02.2019 - 01.2023
Retail Sales Specialist
Pep Boys Auto Parts & Service
02.2012 - 02.2019
Cashier
Pep Boys Auto Parts & Service
04.2010 - 02.2012
Associate of Science - Nursing, Vocational
Southwestern College
Certification - IV Therapy And Blood Withdrawal Certification
San Marcos Healthcare Learning Center
Certificate - Basic Life Support CPR And AED
American Heart Association
Certificate - Acute Care Nursing Assistant
Southwestern College
Certificate - Certified Nursing Assistant
Southwestern College
Associate of Science -
San Diego Mesa College
- BLS
- IV Therapy and Blood Withdrawal
- Certified Nursing Assistant
- Acute Care Nurse Assistant
Similar Profiles
Emmanuel SandovalEmmanuel Sandoval
Service Advisor at Pep Boys Auto Service & TireService Advisor at Pep Boys Auto Service & Tire
ANDREW HUTCHINSONANDREW HUTCHINSON
Area Director of Sales at Pep Boys Auto Service & TireArea Director of Sales at Pep Boys Auto Service & Tire
Roberto ButlerRoberto Butler
Service Technician at Tuffy Tire & Auto Service Center Of PelhamService Technician at Tuffy Tire & Auto Service Center Of Pelham