SAMANTHA OCHOA
Los Angeles,CA
Summary
Full-time student with the ability to multitask jobs and apply skills to solve solutions, resolve issues, and overall develop a great working and structured environment. Dedicated, compassionate, and focused on making people a priority disregarding any challenges. Valuable experience to assist, answering questions, and managing inventory, tasks, and operations.
Overview
3
3
years of professional experience
Work History
SOCIAL MEDIA MANAGER
Hope + Grace
Los Angeles, CA
06.2023 - 11.2023
- Developed and created social media platforms to engage and encourage a customer base on Instagram, Facebook, Pinterest, and TikTok
- Uploaded and developed online shops for online shopping
- Worked closely with the business owner to represent the look they wanted to generate and amplify posts onto social media
- Managed returned orders
- Conducted daily updates, analyzed online marketing,and designed pictures and videos for all social media platforms
ICE CREAM TRUCK WORKER
Cabrera's Ice Cream
Los Angeles, CA
06.2020 - 05.2023
- Greeting and talking to customers
- Managing inventory and stocking supplies
- Operated a cash register and advertised
- Worked independently on taking and preparing orders for customers
- Scooped ice cream, made milkshakes, and nachos
- Maintained a safe, clean, and sterile environment
- Adhering to safety and health guidelines
RECEPTIONIST
A Serenity Funeral & Cremation
Los Angeles, CA
01.2022 - 01.2023
- Learned to be able to face stressful situations and provide empathy to those in the most challenging moments
- Established a relationship and showed compassion to customers during the hard times of losing a loved one
- Developed business skills by being educated on how a funeral home is ran and all of its challenges and responsibilities
- Answering phones and providing an understanding to customers about funeral services
- Protecting client confidentiality
RECEPTIONIST & SALES CONSULTANT
Llamas Auto Repair
02.2021 - 11.2021
- Promoting the value of the business by educating clients on new and expanded services
- Marketed and promoted business with cards, flyers, and banners to achieve a bigger customer base
- In charge of making an Excel sheet with information about clients
- Protecting client confidentiality
- Establish a relationship with clients to retain a customer base
- Booking appointments for future services
- Providing outstanding customer service by greeting clients upon arrival and departure
- Answering phone calls, answering questions, and guiding them step by step to resolve issues
Education
Bachelor of Arts in Psychology -
California State University
05.2025
General Studies: Social and Behavioral Sciences AA -
East Los Angeles College
06.2023
General Studies: Arts and Humanities AA -
East Los Angeles College
06.2023
Associate of Arts, Psychology -
East Los Angeles College
06.2023
High School Diploma -
San Gabriel Mission High School
05.2021
Skills
- Problem-solving
- Consulting
- Time Management
- Fast Learner
- Communication skills
- Marketing
- Work Independently
- Microsoft Word
- Microsoft Excel
- Compassionate
- Collecting and analyzing data
- Social Media
- Effective Organization
- Basic knowledge of data analysis with R
References
- Enrique Cabrera, Owner, onreeq361424@gmail.com
- Lourdes Llamas, Owner, soloconoso@gmail.com
- Daniel Ochoa, President, danielochoa621@gmail.com
- Jessica Choi, Owner, 562-201-9137
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
SOCIAL MEDIA MANAGER
Hope + Grace
06.2023 - 11.2023
RECEPTIONIST
A Serenity Funeral & Cremation
01.2022 - 01.2023
RECEPTIONIST & SALES CONSULTANT
Llamas Auto Repair
02.2021 - 11.2021
ICE CREAM TRUCK WORKER
Cabrera's Ice Cream
06.2020 - 05.2023
Bachelor of Arts in Psychology -
California State University
General Studies: Social and Behavioral Sciences AA -
East Los Angeles College
General Studies: Arts and Humanities AA -
East Los Angeles College
Associate of Arts, Psychology -
East Los Angeles College
High School Diploma -
San Gabriel Mission High School
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