SAMANTHA ODUM

* Analyzed suspected fraud cases to mitigate financial impact on the company.

* Executed tasks autonomously.

* Perform complex fraud investigations with minimal supervision

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Enhanced customer satisfaction with timely and accurate issue resolution.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Resolved Customers complaints
• Managed complex phone call escalations efficiently.
• 
  

• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Assisted customers in navigating the company website or mobile app for self-service options when applicable.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
• Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
• Developed rapport with customers by actively listening and empathizing with their concerns.
• Optimized call handling procedures, allowing for more customer queries to be addressed in less time.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Maintained cleanliness and organization of workspace, adhering to health and safety standards.
• Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.