SAMANTHA O'NEILL
WAUKEE
Summary
Customer Service professional with 17 years of experience providing exceptional service and maintaining high satisfaction ratings. Proficient in phone skills, video conferencing, and sales, with a strong background in leadership and organization. Demonstrates a proven track record of resolving issues promptly and enhancing operational efficiency.
Overview
18
18
years of professional experience
Work History
Service Manager
Hyvee
10.2024 - Current
DELIVERY DRIVER
UberEats
05.2017 - Current
- Delivered exceptional customer service while navigating city streets, ensuring timely food deliveries and maintaining high satisfaction ratings
- Communicated with over 200 clients, retaining more than half as repeat customers
DELIVERY DRIVER
DoorDash
05.2017 - Current
- Ensure timely deliveries, enhancing customer satisfaction through effective communication
- Resolve customer inquiries, boosting service experience and loyalty
- Maintain accurate delivery records, improving operational efficiency
- Provide exceptional customer service through phone and face-to-face interactions, enhancing client satisfaction
- Resolve delivery issues promptly, ensuring timely and accurate deliveries
- Maintain a high customer rating, reflecting consistent service quality
- Utilize navigational tools to optimize delivery routes, reducing delivery time
- Collaborate with team members to improve service efficiency and effectiveness
OWNER/DOG SITTER
Sami Pet Sits
06.2015 - 07.2022
- Utilized business cards, flyers, promotions, social media, and third-party sites to attract clients
- Tracked expenses and profits, filed taxes, and managed basic accounting tasks
- Balanced home, school, family, client meetings, and animal care with superior organizational skills
HOSTESS/TO-GO PERSON
Chili's Bar & Grill & NAF/USAF
12.2012 - 11.2013
- Greeted guests warmly, ensuring a pleasant dining experience and timely seating
- Expressed gratitude to guests upon departure, enhancing customer satisfaction
- Developed strong customer service skills, contributing to positive guest feedback
- Orchestrated seamless guest experiences, balancing efficient seating with warm welcomes, fostering a vibrant dining atmosphere and boosting customer satisfaction
CASHIER
Home Depot
12.2010 - 08.2012
- Provided fast, friendly, and accurate customer service, processing Checkout and Return transactions
- Monitored and maintained the Self-Checkout area, ensuring smooth operations
- Gained product knowledge to inform customers and identify sales opportunities
- Enhanced customer satisfaction through proactive engagement and problem-solving
- Contributed to a safe shopping environment by adhering to safety protocols
WAITRESS
Pizza Hut
02.2009 - 05.2009
- Greeted and served guests, ensuring a warm and welcoming dining experience
- Resolved guest complaints efficiently, enhancing customer satisfaction
- Assisted in training new staff, promoting teamwork and consistency
- Maintained clean and organized dining areas, ensuring a pleasant environment
TRUCK UNLOADER
Wal-Mart
05.2008 - 09.2008
- Unloaded merchandise from eighteen-wheelers, handling 1-2 trucks within 4-5 hours
- Relocated merchandise to store departments using pallet jacks
- Managed heavy lifting of 50-pound boxes, maintaining physical stamina
- Ensured timely stocking in grocery and freezer departments
- Collaborated with team to meet tight deadlines efficiently
ORDER PICKER
Randstad
04.2008 - 07.2008
- Expertly operated various forklifts, enhancing warehouse efficiency and accuracy
- Hand-picked 80-line item orders in under 15 minutes, completing 30 orders per 8-hour shift
- Conducted quality control, identifying and correcting errors before shipment
- Enhanced order accuracy, ensuring error-free deliveries
- Developed efficiency in manual order picking without machinery
ORDER PICKER
Bradley Caldwell Inc.
01.2008 - 04.2008
RESERVATION SPECIALIST
Hilton Reservations
05.2007 - 03.2008
- Handled customer reservations, achieving a 95% satisfaction rate through effective communication
- Processed over 200 reservations monthly, ensuring accuracy and efficiency
- Resolved booking issues promptly, reducing customer complaints
- Utilized reservation software to manage bookings, improving operational workflow
Education
BUSINESS ADMINISTRATION -
Texas A&M University
San Antonio, Texas08.2020
Skills
- Customer Service
- Sales
- Video Conferencing
- Phone Skills
- Organized
- Leadership
- Computer Literacy
Hobbies and Interests
I love to spend my free time learning new skills whether it be learning to make my own sourdough or how to wire a house.
Timeline
Service Manager
Hyvee
10.2024 - Current
DELIVERY DRIVER
UberEats
05.2017 - Current
DELIVERY DRIVER
DoorDash
05.2017 - Current
OWNER/DOG SITTER
Sami Pet Sits
06.2015 - 07.2022
HOSTESS/TO-GO PERSON
Chili's Bar & Grill & NAF/USAF
12.2012 - 11.2013
CASHIER
Home Depot
12.2010 - 08.2012
WAITRESS
Pizza Hut
02.2009 - 05.2009
TRUCK UNLOADER
Wal-Mart
05.2008 - 09.2008
ORDER PICKER
Randstad
04.2008 - 07.2008
ORDER PICKER
Bradley Caldwell Inc.
01.2008 - 04.2008
RESERVATION SPECIALIST
Hilton Reservations
05.2007 - 03.2008
BUSINESS ADMINISTRATION -
Texas A&M University