Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Padham

Liverpool,NY

Summary

Accomplished Food and Beverage Operation Manager with a proven track record, enhancing operational efficiency and elevating guest service standards. Expert in health code compliance and staff training, I excel in driving performance improvement and fostering strong customer relationships. Skilled in database management and CPR/First Aid, my approach significantly boosts loyalty and sales. While also excelling in communication by being a leader in all of my jobs.

Overview

7
7
years of professional experience

Work History

Server Supervisor

Francesca's Cucina
09.2022 - Current


  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.

Food and Beverage Operation Manager

Walt Disney World Swan And Dolphin Resort
01.2021 - 12.2021
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
  • Developed training programs for staff to ensure consistent service quality and product knowledge.

Administrative Assistant

City Of Syracuse
05.2018 - 01.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Senior Bartender

Turning Stone Casino
02.2017 - 01.2021
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Designed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Closed out cash register with accuracy and prepared cashier report.
  • Decreased waste by creating and following strict recipes and measurements for drinks.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Education

Associate of Science - Nursing

Cayuga County Community College
Auburn, NY

Associate of Science -

Crouse Hospital Pomeroy College of Nursing
Crouse Hospital

High School Diploma -

East Syracuse Minoa Central High School
East Syracuse, NY
06.2013

Skills

  • Database Interface and Query Software
  • Performance Improvement
  • Money Handling
  • Labor and Overhead Cost Estimation
  • Scheduling Staff
  • Employee Performance Evaluations
  • Front of House Management
  • Anticipating Problems
  • Portion Control
  • Health Code Compliance
  • Training and Onboarding
  • Bar Operations and Logistics
  • Food and Beverage Service
  • Monitoring Alcohol Consumption
  • Hospitality and Guest Service
  • CPR and AED Training
  • CPR/First Aid Certification

Timeline

Server Supervisor

Francesca's Cucina
09.2022 - Current

Food and Beverage Operation Manager

Walt Disney World Swan And Dolphin Resort
01.2021 - 12.2021

Administrative Assistant

City Of Syracuse
05.2018 - 01.2021

Senior Bartender

Turning Stone Casino
02.2017 - 01.2021

Associate of Science - Nursing

Cayuga County Community College

Associate of Science -

Crouse Hospital Pomeroy College of Nursing

High School Diploma -

East Syracuse Minoa Central High School

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Samantha Padham