Samantha Panella
West Palm Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
21
21
years of professional experience
2006
2006
years of post-secondary education
Work History
Customer Service Specialist I
Palm Beach County Animal Care and Control
West Palm Beach, FL
07.2024 - Current
- Assisted customers with inquiries about pet adoption and care services.
- Processed animal intake forms and maintained accurate records.
- Educated the public about responsible pet ownership and local regulations.
- Handled customer complaints with empathy and effective problem-solving skills.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Bar Manager/Head Bartender
Big Rocco's Pizzeria and Tavern
Royal Palm Beach, FL
10.2019 - 07.2022
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Server
Tree's Wing and Ribs
Royal Palm Beach, FL
02.2013 - 09.2019
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
Veterinary Technician
Big Dog Ranch Rescue
Loxahatchee Groves, FL
01.2011 - 01.2012
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
Veterinary Technician
Reid and Associates Equine Clinic
Loxahatchee Groves, FL
01.2005 - 05.2006
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Dispensed prescription medications upon request from veterinarians.
- Responded promptly to emergency calls outside normal business hours.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Education
High School Diploma -
Adult Education Center Of Palm Beach
West Palm Beach, FLSkills
- Hiring And Training
- Purchasing And Cost Control
- Budget Adherence
- Complaint Resolution
- Telephone Etiquette
- Veterinary Standards And Procedures
- Facility Cleaning
- Organization And Prioritizing Tasks
- Animal Care
- Animal Observation
Education and Training
other
Timeline
Customer Service Specialist I
Palm Beach County Animal Care and Control
07.2024 - Current
Bar Manager/Head Bartender
Big Rocco's Pizzeria and Tavern
10.2019 - 07.2022
Server
Tree's Wing and Ribs
02.2013 - 09.2019
Veterinary Technician
Big Dog Ranch Rescue
01.2011 - 01.2012
Veterinary Technician
Reid and Associates Equine Clinic
01.2005 - 05.2006
High School Diploma -
Adult Education Center Of Palm Beach