Samantha Parent

• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
• Ensured compliance with established clinical guidelines during telephonic assessments, promoting best practice standards throughout the organization.
• Per facility established protocol, managed patient's outpatient anticoagulation therapy, including Warfarin and bridges.
• Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
• Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
• Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
• Obtained case history and gathered triage information to determine appropriate avenue for care.

Same duties as current position. Our outpatient Primary Care clinic was acquired by NOTCH.

• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
• Ensured compliance with established clinical guidelines during telephonic assessments, promoting best practice standards throughout the organization.
• Per facility established protocol, managed patient's outpatient anticoagulation therapy, including Warfarin and bridges.
• Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
• Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
• Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
• Obtained case history and gathered triage information to determine appropriate avenue for care.