Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Registered Nurse, Ambulatory Phone Triage
St. Charles Medical Group
Bend, OR
12.2020 - Current
Obtained case history and gathered triage information to determine appropriate avenue for care.
Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Suggested appropriate disposition to acting physicians based on assessment.
Evaluated patient histories, complaints and current symptoms.
Registered Nurse
St. Charles Healthcare System
Prineville, OR
04.2014 - 12.2020
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Provided direct patient care, stabilized patients and determined next course of action.
Performed triage on incoming patients and determined severity of injuries and illnesses.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Managed patients recovering from medical or surgical procedures.
Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Licensed Practical Nurse
St. Charles Healthcare System
Prineville, Oregon
10.1990 - 04.2014
Documented accurate and complete patient information to address patient problems and expected outcomes.
Administered controlled narcotics, inserted IVs and performed catheterizations.
Performed routine evaluations of each patient's status, needs and preferences.
Obtained patient vital signs and input/output measurements from inpatients.
Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ
01.2018
Associate of Applied Science - Nursing
Excelsior College
Albany, NY
12.2014
Vocational Nursing - Nursing
Howard College
Big Spring, TX
05.1989
Skills
Accurate Documentation
Immunizations and Vaccinations
Patient Care Assessment
Medical Procedure Preparation
Interpreting EKGs
Community Program Referrals
Specimen Results Interpretation
Treatment Plan Modification
Emergency Diagnostics
Diagnostic Test Evaluations
Needs Assessment
Patient Condition Monitoring
Certification
Telephone Triage as a Professional Nursing Practice Improve Quality and Reduce Risk Training - Certificate of Completion-January 2022
PALS - Pediatric Advanced Life Support
ACLS
BLS
TNCC
Affiliations
American Nurses Association (ANA) Member
Central Oregon Partnership for Youth (COPY)-mentor for children of incarcerated parents
Timeline
Registered Nurse, Ambulatory Phone Triage
St. Charles Medical Group
12.2020 - Current
Registered Nurse
St. Charles Healthcare System
04.2014 - 12.2020
Licensed Practical Nurse
St. Charles Healthcare System
10.1990 - 04.2014
Bachelor of Science - Nursing
Grand Canyon University
Associate of Applied Science - Nursing
Excelsior College
Vocational Nursing - Nursing
Howard College
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